HEAD OF HOTEL SERVICES (hotel – technical – security)

About the job

HEAD OF HOTEL SERVICES (hotel – technical – security) – Permanent contract – 90 to 100%

Employer :

Contact person :

Start date :

Application deadline :

Category :

More info :

Job description

PRESENTATION OF EMS LES MARRONNIERS

Welcoming and warm, our establishment is located in the heart of nature, in Chêne-Bougeries. More than 100 employees daily put their skills at the service of 63 residents who live in single rooms.

Your mission

In service of the Institutional Life Project, the Head of Hotel Services is responsible for:

• Ensuring the management of hotel services (catering, laundry, maintenance, technical and security) based on a sense of welcome, attention to detail, and quality of service to guarantee high-quality services, in line with institutional standards and the expectations and well-being of residents.
• Guaranteeing the technical supervision of the building and security measures in coordination with the maintenance agent.
• Developing the Services and adapting them according to clientele, environment, standards or budgetary constraints through a constant search for efficiency.
• Ensuring a regular presence on site to control the quality of services, support, train teams and guarantee compliance with hotel standards.
• Leading projects to evolve hotel services by promoting innovation, efficiency and continuous improvement.
• Identifying risks related to their area of activity and implementing necessary preventive and corrective measures.
• Leading projects to evolve hotel services by promoting innovation, efficiency and continuous improvement.

Profile sought

YOUR INTERPERSONAL SKILLS

• Embody and promote the Institution’s values by exercising close leadership based on exemplarity, respect, trust and responsibility. Foster a collaborative work environment, support teams in developing a culture of service and excellence, and contribute to the quality of life and the establishment’s image.

TRAINING

• Diploma from a recognised hotel school (or equivalent training).
• Additional training in hotel management (Federal Certificate or equivalent) is an advantage.
• Proficiency in IT tools and resource management and planning software (Microsoft Office, Polypoint, DIR-SADIES).
• Excellent command of spoken and written French.

EXPERIENCE

• Minimum 5 years’ experience in luxury hospitality.
• 3 years’ experience in a managerial role in hospitality.
• Experience in technical supervision of a building (an asset).
• Knowledge of the Geneva health network is desirable.
• Knowledge of hygiene basics in a hospital environment is desirable.

JOB REQUIREMENTS

• Pragmatic, organised, autonomous, demanding and recognised for their sense of service.
• Close to their teams and able to work on site daily.
• Quality-oriented.
• Proactive.

WE OFFER YOU

• Salary according to the Geneva state pay scale.
• An attractive and flexible pension plan.
• High-quality multidisciplinary institutional training.
• A position within a close-knit team.
• Parking space offered or direct access to public transport.
• A modern building located in the heart of nature in Chêne-Bougeries.
• Meals at reduced prices for employees, a break room with a kitchen, an outdoor terrace and a rest room.
• A very active staff committee organising events throughout the year for employees.

Application details and address

YOU MATCH THE PROFILE SOUGHT

You are ready to commit to an institution concerned with the well-being of its Residents and employees, you are motivated, enthusiastic, attentive and respectful, so we look forward to meeting you.

Please send your complete application file before 31 July 2026:

• CV with photo, cover letter, diplomas, work and training certificates.
• To Mr Cyrille Damas, Director: cyrille.damas@marronniers.ch