IT Manager & Online Researcher 80%

About the job

The Position at a Glance

Role: Online Researcher & Technology Manager 80%

Employer: Swiss SME & Service Company

What You Will Do

• You manage external technology partners and review service levels, availability, information security, data protection, data locations, and contract compliance.
• You coordinate technical tickets, prioritise issues, and follow up until problems are resolved, even if multiple partners are involved.
• You manage the technology budget, check invoices against contracts and offers, and report discrepancies early.
• You coordinate new applications and developments from requirements through testing to acceptance.
• You ensure that new solutions are introduced internally, documented, and used by employees.
• You work at least two days a week as a researcher yourself, using case handling, telephony, and AI research agents in daily work.
• You test new solutions in your own research and bring these experiences directly into collaboration with technology partners.

What You Bring

Requirements

• Experience in managing IT service providers, IT service management, or IT coordination
• Experience in project management
• Broad technical understanding in areas such as infrastructure, hosting, applications, telephony, and backup
• Solid knowledge of data protection and data security, especially Swiss DSG and GDPR, as well as order processing, outsourcing, and technical and organisational measures
• Ability to explain technical matters clearly to non-technical employees and management
• Fluent German skills and good English skills

So You Know What to Expect

This is not a classic internal IT position. The technical systems are developed and operated by specialised external partners. Your task is to manage these partners and ensure that the various solutions work together.

At the same time, you work at least two days a week as a researcher yourself. The operational part is deliberately part of the role: you use the systems yourself and thus know the requirements and problems of the users from your own experience.

What to Expect from the Employer

Your employer is a Swiss service company that researches and contacts persons and authorised individuals for business customers and verifies them. The customer environment includes companies from the financial sector.

Technologies are deliberately implemented with specialised external partners. Internally, the focus is therefore on partner management, quality, costs, data protection, and a functioning implementation in daily work.

Specifically for You

• Combination of Technology & Partner Management and operational research
• Direct influence on which technical solutions are further developed and introduced
• Collaboration with specialised external technology partners
• Work with case handling, telephony, and AI-supported research solutions
• Responsibility for topics such as service quality, costs, data protection, data sovereignty, and AI

Next Steps

1. You apply - For the first step, your CV is sufficient. We do not require a cover letter.
2. We review your application - You will usually receive feedback from us within a few days, at the latest within two weeks.
3. We talk - If your background basically fits, we discuss the position, your experience, your expectations, and your open questions.
4. You get to know the employer - If it fits both sides, we introduce you to the company and accompany you through the further application process.

Any questions? René Lehmann from SMART Recruiting is happy to assist you.