Technical Customer Service (m/f/d)

About the job

We are the world market leader for gypsum fibre and fibre cement solutions with the brands fermacell® and James Hardie. With our groundbreaking innovations, we are changing the way Europe builds. We set new standards in areas such as Lean Manufacturing, Demand Creation, and the implementation of our Push-Pull strategy. Our fantastic team combines the creative spirit of a start-up with the power of a world market leader every day.

In doing so, we specifically promote the personal and professional development of our employees - through individual training and exciting projects. With us, not only the company grows, but also every single person in the team.

Technical Customer Service (m/f/d)

Your tasks

• Competent customer advice: You actively support our customers with all application-related questions and are a reliable contact person with expertise and practical solutions.
• Convey technical know-how: You professionally advise processors on the application areas of our fermacell® gypsum fibre products as well as Hardie® fibre cement products and help find optimal solutions for different construction projects.
• Pass on knowledge practically: You conduct practical training as part of seminars and customer events and inspire participants with your technical know-how and application-oriented working method.
• Design exhibition areas attractively: You ensure the maintenance and professional appearance of our exhibition rooms in specialist retail and contribute to presenting our products appealingly and customer-oriented.
• Successfully accompany construction sites: You supervise construction projects during the execution phase, accompany the proper application of our products on site, and conduct product and processing instructions directly on site.
• Advance innovations: You actively participate in the introduction of new products and support the successful establishment of innovative solutions in the market.
• Support sales in partnership: You work closely with our area managers and support them in daily business with your technical expertise and solution-oriented commitment.
• Ensure data quality: You reliably maintain relevant customer and project data in our CRM system Salesforce, thus creating an important basis for successful customer care and sales work.

You are...

• smart? You have completed technical training in the fields of timber and drywall construction (carpenter or joiner with the desire to further develop in facade construction). You are a communicative and independent personality with a confident appearance. In addition, you are proficient in MS Office and modern communication tools.
• driven? Stagnation is a foreign word to you. With your careful, structured way of working, you are able to quickly identify and solve problems. You also enjoy working in a team. Furthermore, you bring a certain willingness to travel as part of your role.
• real? You inspire both internally and externally with your positive charisma and communicative manner. Your teamwork and orientation, alongside your assertiveness and negotiation skills, distinguish you. You are proficient in German, both spoken and written. Commitment to the corporate culture, vision, mission, and values is a matter of course for you.

You do not meet all the listed criteria? Be brave and apply anyway! We offer a wide range of further training and are possibly willing to develop you into the role!

What we offer

• A very collegial atmosphere in a dynamic environment
• Continuous, individual development opportunities
• Attractive, performance-based variable remuneration model
• The freedom to participate in shaping processes and projects
• Company vehicle for daily use