Uzwil
Customer Relationship Manager
- 13 October 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Fluent)
- 9240 Uzwil
About the job
Two billion people eat food daily that is produced on Bühler equipment. One billion people travel in vehicles whose parts are manufactured using Bühler technologies.
With every decision, Bühler pursues the goal of harmonising the needs of business, people, and nature. This is how we develop solutions that open up sustainable business opportunities in the global food, feed, and mobility industries.
We want to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. That is why we collaborate with customers, start-ups, multinational corporations, and scientists to achieve faster impact together.
Customer Relationship Manager
As a Customer Relations Manager, your task is to build a trusting and reliable partnership with our customers, establish Bühler as a service provider, and offer our diverse range of service offerings to the customer. You support customers in increasing the productivity and lifespan of their machines and equipment, thereby helping them to be even more successful. Are you an initiative-taking, business-oriented, and empathetic individual with excellent technical and commercial understanding? Are you highly successful in building and maintaining close customer relationships? Then become part of our Customer Service team!
This is where you will excel
- You take over the care and further development of existing customer relationships through customer visits, consultations, and ensuring the agreed service deliveries, as well as through a strong interest in customer challenges and understanding decision-making processes and criteria
- You are responsible for the active sale of sophisticated service products such as service contracts, spare parts, conversions, and service projects, communicating the customer benefits in a targeted and convincing manner
- You undertake systematic market development in your sales area, develop existing customers further, identify and win new customers, and contribute to regaining former customers
- You are responsible for achieving sales and revenue targets through the sustainable expansion and further development of the service business, as well as for the professional control and management of the entire sales process in the CRM system
- You work closely with back-office teams and competence centres on customer enquiries and actively contribute to defining and implementing the customer service strategy in the sales area as well as the company strategy
These are the required skills
- Technical training with commercial further education as well as experience in selling sophisticated technical products and service solutions
- High customer orientation, strong negotiation skills, and interest in customer needs and sustainable customer relationships
- Very good communication skills in German and English, ideally complemented by French language skills
- Good understanding of sales processes as well as coordination and collaboration with different stakeholders
- Motivated, independent, team-oriented, and entrepreneurial personality with a high willingness to travel of 60-80% within the sales area
Do you have questions? We are happy to answer them!
Franziska Oertel
HR Recruiting and Marketing Specialist
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