Customer Advisor in First Level Support

Basel

Key information

Publication date:13 October 2025
Workload:100%
Contract type:Unlimited employment
Place of work:Basel

Job summary

Join Callpoint, a Swiss-owned call center, dedicated to our staff and clients. Enjoy a supportive work environment with growth opportunities.

Tasks

Handle first-level support inquiries in D/ITA/FR/EN and resolve issues.
Manage email and administrative requests after training phase.
Accurately document customer concerns in our system.

Skills

Fluent in German and Italian or French, with English as a plus.
Strong service orientation and good PC skills are essential.
Flexibility and reliability are key attributes for success.

Is this helpful?

Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.

Multilingual (D/ITA/FR), resilient, technically skilled, and enjoy customer contact? Then come to us, we support and develop you - and look forward to your application.

You handle first level support requests (D/ITA/FR/EN) and complaints and process errors and technical problems

Email and administrative inquiries will also be part of your responsibilities after the training phase

Complete and error-free recording of the customer concern in the system

Opening hours: Monday to Sunday between 7:00 a.m. and 10:00 p.m. and night shift from 10:00 p.m. to 7:00 a.m.

You are proficient in German and Italian or German and French in spoken and written form

English skills are always welcome

Service orientation, good PC skills, and customer service experience facilitate the entry

Flexibility and reliability are further advantages

You are looking for a hybrid work model where you can also work a few days from home

A clean criminal record and debt collection register extract are required for employment

Start in December 2025 or by arrangement

After the starting salary of CHF 4,314 (100%), your salary will increase by 4% per year in the first two years

For each additional national language, you will receive a bonus of CHF 100.- (100%)

Up to the 5th year of service, one additional day of vacation each year

You will receive bonuses of up to 50% for night, Sunday, and holiday shifts

Pleasant working atmosphere, thorough training, and individual support

Shopping discounts at Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.

Have we sparked your interest? Then apply online.

If you have any questions, Marion Sägesser is available at 058 201 15 88 or by email at marion.saegesser@callpoint.ch.