Specialist Individual Life (m/f/d)

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137439 | 80 - 100% | Oerlikon, Zurich | Hybrid

Are you fascinated by the world of life insurance and want to actively contribute to customers experiencing first-class service? Do you enjoy working in a dynamic environment where collaboration, implementation and customer focus are central?

In this role, you are part of Zurich Switzerland's Life business unit in the Individual Life, Customer Services IL, Portfolio Agents area in the German-speaking part of Switzerland. You support the administration and care of life insurance policies in the individual customer sector and make an important contribution to the further development of our service quality with your solution-oriented approach. You actively support the Individual Life business area within Customer Services and act as a technical contact person both within and outside Zurich Insurance. With your commitment, you contribute significantly to an excellent customer experience.

What to expect

• You independently handle all concerns of our demanding customers throughout the duration of an insurance contract via telephone and written contact, primarily in German and preferably in English, French or Italian
• You work closely with internal teams and external partners to ensure seamless collaboration and excellent results
• You take responsibility for handling complex customer enquiries and find customised solutions within our system landscape
• You actively contribute to the further development of the Individual Life area by bringing in and implementing innovative ideas through participation in specialist groups or projects

What sets you apart

• Completed commercial training or equivalent qualification, ideally with experience in life insurance
• At least 2 years of experience in a customer-facing environment and good specialist knowledge of life insurance desirable
• Strong customer orientation and communication skills to ensure excellent service quality
• Completed VBV training or willingness to complete it
• Confident language skills in German, additional national languages are an advantage

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zurich

Start date: immediately or by arrangement

Travel activity: none

Hybrid working: up to 40%

All about your application

You can apply directly online in a first step - you only need your CV for this. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Silke, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 59.