Customer Operations Backoffice (m/f) 100%

About the job

With great passion, we dedicate ourselves daily to our customers from the worlds of pharmaceuticals, cosmetics, and technology. For their renowned brands, we are leaders in the development and manufacture of high-quality products.

To strengthen our team, we are looking immediately or by arrangement for a motivated and dynamic personality as

Customer Operations Backoffice (m/f) 100%

Your tasks

• Order processing: Execution of the entire order process in the ERP for the assigned customers, from order entry to delivery
• Customer & master data management: Maintenance of article master data, creation and tracking of change requests
• Interface management: Collaboration and communication with adjacent departments to ensure smooth order processing
• Material & shipping management: Organisation of sample shipments, returns, destructions as well as execution of residual material accounting
• Data & analyses: Creation and maintenance of customer-specific overviews and inventory lists
• Process optimisation: Optimisation of existing processes, especially regarding the efficient use of the ERP system, as well as support with special requests 

Our requirements

• Education: Completed commercial basic training
• Experience: At least three years of professional experience in supply chain management, preferably in internal sales or customer management – ideally in the pharmaceutical/chemical industry (GMP environment)
• Mindset: Structured working method, interconnected thinking, quick comprehension, and a solution-oriented "can-do" mentality
• Soft skills: Communication skills, team spirit, reliability, and high resilience
• Languages & IT: Fluent German and English (spoken/written), proficient in MS Office and good SAP knowledge

We offer

• A responsible, varied role in a dynamic environment
• Efficient team structures: A professional back office supports you reliably in administrative daily business and has your back.
• A long-term secure workplace in a future-oriented and crisis-resistant industry
• Targeted promotion of personal responsibility and personal development opportunities
• Modern and contemporary working conditions

Have we aroused your interest? We look forward to receiving your complete application documents including a cover letter and indication of salary expectations and starting date.

Dossiers from recruitment agencies will not be considered.