Customer Service Employee in Account Management (m/f)

About the job

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. It also relieves the practice assistant with various service packages. To continuously maintain this service, we are immediately looking for a motivated and open personality for our agency in Gümligen as

Customer Service Employee in Account Management (m/f)

Workload: 100%

Start: immediately or by arrangement

Duration: permanent

Workplace: Gümligen

Main tasks

• You are jointly responsible for the professional onboarding process of our new customers and ensure a smooth, customer-oriented introduction to Ärztekasse.
• You competently support and advise our customers via all contact channels (by phone, virtually and in person) and ensure high service quality and sustainable customer satisfaction.
• You take responsibility in the customer lifecycle – from onboarding new customers through ongoing support to long-term customer retention.
• You actively maintain existing customer relationships, recognise customer needs early and contribute with your proactive actions to a long-term and trusting collaboration.
• You coordinate and maintain cooperation with internal departments such as sales and billing service, as well as external partners, ensuring efficient information flow and harmonised processes.
• You identify optimisation potentials in existing processes, contribute your own ideas and actively participate in the continuous development of our processes and services.
• You take on diverse administrative and organisational tasks and support the team with an independent, structured and reliable working style.
• You make an active contribution to achieving our quality and service goals and help provide our customers with a first-class customer experience.

Requirements

• Completed commercial training or a comparable qualification.
• Several years of experience in customer consulting or customer service – ideally in healthcare or a service-oriented environment.
• Strong customer and service orientation as well as enjoyment in developing individual solutions and creating sustainable added value for our customers.
• Good understanding of statistics and KPIs. You interpret key figures correctly and use them as a basis for well-founded decisions and professional customer advice.
• Independent, structured and responsible working style with a high quality standard.
• Strong communication skills, empathy and confidence – even in demanding conversation situations.
• Analytical thinking as well as a solution-oriented and networked approach.
• Enjoyment of cross-departmental collaboration and a strong team spirit.
• Confident handling of common MS Office applications as well as a high understanding of digitising processes.
• Fluent German skills in spoken and written form; good French skills are a plus.

What we offer

We offer you the opportunity to actively shape processes and services in a friendly, competent environment characterised by flat hierarchies, and to contribute your knowledge and ideas.

We look forward to your application!

Please send your application by email to recruiting@aerztekasse.ch.