IT Support Technician (80-100%)

Check your compatibility with this job offer

Dynamic and motivated, you enjoy solving problems and supporting users daily. Are you ready to provide quick and effective solutions? Read on!

Meanquest is an IT services company created in 1995 that now has more than a hundred people.

Based in Ecublens, Meyrin, and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security, and recruitment.

An IT company like ours relies on the commitment and know-how of its talents to offer quality customer service.

We support our teams in their development by offering great career prospects and provide them with a pleasant working environment based on autonomy.

We regularly look for profiles eager to get involved in the development of our company.

As part of strengthening our teams, we are looking for a

IT Support Technician

You are a key player within our service center with the objective of maintaining a high operational level ensuring customer satisfaction. This position requires good technical foundations and communication skills as well as rigor that will allow you to maintain privileged contact with clients. You will be based in Meyrin.

Responsibilities :

• Handle tickets

• Provide technical assistance (by phone or email) and on-site support at the client

• Participate in the maintenance of client infrastructures

• Participate in projects

• Contribute to the enrichment and updating of the knowledge base

Profile sought :

• Minimum CFC IT technician (or equivalent)
• Proven experience of at least 1 year IN SWITZERLAND in an internal technical service or in a service company in an equivalent position (support technician or system and network technician)
• Written and spoken mastery of French
• English, minimum B1
• Driver's license mandatory
• Technical skills :
  • Good knowledge of workstation administration (preparation of workstations, software deployment, access rights management, security...)
  • Good knowledge of Windows server administration (AD, GPO, DHCP, DNS, FS, RDS, PS...)
  • Good knowledge of O365 administration (EntraID, Exchange, Sharepoint, Teams,...)
  • Good knowledge of networks (firewall rules, web filtering, VLAN, routing, VPN, Wifi...)
  • Knowledge of ticket management tools (Service Desk - Manage Engine, a plus)
  • Knowledge of ITIL (foundation certification is a plus)

• Personal qualities :
  • Service orientation, kindness, enthusiasm
  • Availability (travel, on-call service)
  • Ability to work autonomously
  • Team spirit and sharing.

Not all listed skills are required to apply.

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Why apply?

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• A dynamic and committed team
• Great opportunities for professional development and continuous training
• Pleasant, modern, and friendly premises
• A lively company life with regular internal events
• Possibility of teleworking, maximum two days per week

Interested in this opportunity? Do not hesitate to apply and join us!




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