Train Attendant

About the job

Train Attendant

• Host on board our trains between Interlaken Ost and Jungfraujoch - Top of Europe: You ensure a unique travel experience with your presence and service orientation.
• Competent accompaniment of our international guests: You inform, support and answer questions clearly - also thanks to your language skills and intercultural openness.
• Confident action in different situations: Even with a high number of guests, you remain calm, keep an overview and make independent decisions within your competencies.
• Support when boarding and alighting as well as with luggage: You assist with luggage and ensure that our guests and groups board and alight safely and at the right place.
• Assumption of safety- and service-related tasks: You check and sell tickets, ensure cleanliness on the train and actively contribute to safe and smooth operations.

• Completed vocational training or Matura. Ideally with experience in customer contact - for example in tourism, hospitality, the railway environment or another service sector.
• Enjoyment in dealing with people from all over the world. You meet our guests openly, respectfully and service-oriented and actively contribute to a positive travel experience.
• Very good German skills as well as good English and French skills. Additional foreign languages are a plus and help you address the diversity of our international guests.
• Strong service and customer orientation. The service idea is central to you - even in demanding situations you remain friendly and solution-oriented.
• Confident appearance and high social competence. You communicate clearly, appreciatively and confidently and keep an overview even in hectic moments.
• Reliability, flexibility and resilience. You see irregular working hours and changing situations as part of a lively working day.
• Team spirit and sense of responsibility. You enjoy working in a team and take responsibility for safety, order and the well-being of our guests.

• A motivated team where cohesion and mutual support are lived
• The unique workplace in the trains through the Jungfrau region from Interlaken Ost to Kleine Scheidegg up to Jungfraujoch
• 41.5-hour week: So that work and private life are in balance
• Time to recharge: At least 5 weeks of holiday - plus a day off on your birthday
• Fair remuneration: Transparent salary system with development opportunities and function- and location-dependent allowances
• Your development is important to us: We support you individually in training and further education
• Fully insured: We cover the premiums for daily sickness allowance insurance and guarantee you up to 720 days of 100% continued salary payment
• Secure future: Attractive occupational pension scheme for your financial security
• Share in success: Our share participation programme makes you a co-owner
• Winter joy: Free ski pass for the Jungfrau Ski Region - with discounts for your relatives
• Free travel: Unlimited use of the entire Jungfrau Railways network and five companion day tickets per year
• Travel benefits in Switzerland: Attractive discounts on the entire rail network (GA, half-fare card) - also for your relatives
• International travel: From the 2nd year of employment, you benefit from free travel on foreign rail networks
• Exclusive benefits: Attractive discounts in our internal businesses (restaurants, shops) and with partner companies (including Lindt)