Kanton Zürich
Zürich
Business Analyst 80 - 100%
- 17 July 2026
- 80 – 100%
- Zürich
Job summary
Join the dynamic team at the cantonal tax office in Zurich! Be part of a project shaping the future of tax collection and administration.
Tasks
- Lead strategic projects for renewing application landscapes.
- Gather requirements, identify weaknesses, and propose improvements.
- Guide stakeholders through needs assessment and testing processes.
Skills
- Proven experience as a Business Analyst, ideally in IT modernization.
- Strong communication skills and stakeholder management.
- Ability to structure and execute project tasks systematically.
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About the job
Business Analyst 80 - 100%Welcome to the fascinating world of taxes! The cantonal tax office, together with the municipal tax offices, collects taxes for the federal government, the canton, and the municipalities. We support private individuals and companies throughout the entire tax collection process. Around 800 qualified employees are committed to this at the location in Zurich Altstetten.
We are looking for a motivated Business Analyst to start immediately or by arrangement. In this demanding position, you will play an important role in the Project and Portfolio Management team at the Cantonal Tax Office. The role is characterised by exciting tasks and complex challenges with various stakeholders.
Your tasks
- You will primarily focus on the strategic major project to renew our application landscape and methodically support the specialist departments in this forward-looking transformation.
- You will gather requirements for the new systems, identify weaknesses in the previous processes, and develop improvement proposals.
- You will closely accompany the stakeholders throughout the entire requirements gathering process, ensure the business case, define acceptance criteria for the project, conduct tests, and organise user training if necessary.
- Additionally, you will advise the clients on organisational optimisation and cost-effectiveness within the framework of this system replacement.
- Depending on the project phase, you will take on the management of work packages within this transformation programme.
Your profile
- You have proven experience as a Business Analyst – ideally in the context of IT modernisations – and ideally possess tax law expertise.
- You also have a higher education in Business Analysis, Business Administration, or a comparable qualification. You can critically examine, classify, and specifically use complex requirements from various stakeholders for the optimal alignment of the new IT support, processes, and structures.
- Certifications in HERMES and/or IREB are advantageous.
- You can perfectly structure project tasks, approach them systematically, and complete them on time.
- You are empathetic, strong in communication, and comfortable in your role as the central contact person for your stakeholders in the project.
We offer
- You will have the chance to actively shape the digitalisation and the future system landscape of the cantonal tax office in one of the most important renewal projects.
- You can expect a challenging project task with a high degree of independence and personal responsibility.
- With us, you will find far more than just a job – we create an inspiring working environment for our employees: your work-life balance is important to us, so we support you with home office options and flexible working hours.
- We also place great value on social security, a collegial working environment, and a modern workplace just a few minutes’ walk from Zurich Altstetten station.
Do you feel addressed?
Then we look forward to receiving your application. Please use the online tool so that we can process your documents. Please note that we only process applications submitted via our online tool.
Questions about the position? Luzia Hafen (Team Leader Project and Portfolio Management) is available for further information at Tel.: +41 43 259 38 29 or by email at luzia.hafen@zh.ch.
