Head of ICT Support 80 – 100%

About the job

Head of ICT Support 80 – 100%

The Intercantonal University of Special Education (HfH) is the most important Swiss competence centre for special and remedial education with around 2,000 students. In teaching, research and services, we are committed to participation and educational equity. Our work combines scientific excellence with social responsibility and is oriented towards the needs of practice, politics and the education system. For the IT Services department, we are looking for a committed individual to start immediately or by arrangement, who will contribute their expertise, develop staff and ensure reliable and customer-oriented support together with the team.

Your area of responsibility

• Professional leadership and further development of the ICT Support team in collaboration with the IT Services management
• Responsibility for the operational deployment and presence planning of the ICT Support team
• Active participation in 1st level support for staff, lecturers and students via walk-in, telephone and ticket system
• Prioritisation, coordination and appropriate escalation of support cases
• Responsibility for the organisation and further development of ICT support as well as continuous optimisation of support processes and procedures
• Coordination and assistance with the setup, relocation and commissioning of IT workstations and end devices in Windows and macOS environments
• Procurement of IT resources from needs assessment through evaluation and quotation to order processing
• User support for audio and video infrastructure in teaching and meeting rooms

Your profile

• Basic training as an IT specialist EFZ or comparable qualification in the IT field
• ITIL certification is an advantage
• Several years of professional experience in ICT support and initial experience in taking on professional responsibility for a team
• Strong service orientation and enjoyment of direct user support
• Very good knowledge of Microsoft 365 and Windows as well as good knowledge of macOS and iOS
• Experience with audio and video technology in meeting or training environments is an advantage
• Strong communication skills, organisational talent and a structured, solution-oriented working style
• Excellent communication skills in German

We offer you

We offer

Flexible working hours

With annual working hours, home office options and various working models, you can shape your working day.

Further training and development

We promote your professional development with an annual time budget and access to internal and external training opportunities.

Vibrant corporate culture

You work in interdisciplinary teams where knowledge is actively shared and collaboration is lived. Regular staff events – such as team days or joint events – promote exchange across departments and strengthen cohesion.

Health and well-being

Offers in the area of corporate health management as well as discounted sports opportunities at the Academic Sports Association support your well-being.

Attractive social benefits

We support you financially with the pension fund (BVK), insurances and offer you a high level of security.

Meaningful work

At HfH you work on topics with social impact.

Questions about the position:

Mr Tiago Müller
IT Services
Phone +41 44 317 11 10
tiago.mueller@hfh.ch

Questions about the application process:

Ms Vera Schürmann
Human Resources HfH
Phone +41 44 317 12 55
bewerbung@hfh.ch

We look forward to receiving your complete application documents via the online platform.

www.hfh.ch
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