Customer Service Specialist (m/f/d)

Customer Service Specialist (m/f/d)

At pfister, we pursue a vision: we want our products to enter every Swiss home. For this, we are looking for active support. Help us bring the approximately 100,000 products in our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: you can expect a unique environment, working with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister – will you be joining soon?

Your new tasks

• You take over cases from 1st level and manage them independently until resolution: complaints, rework, spare parts deliveries, delivery delays
• You document every case in the CRM (BSI) and work with order data from the connected systems
• You coordinate the solution with branches, logistics and assembly as well as with manufacturers and suppliers
• You keep commitments, reaction and processing times, and proactively inform customers about the status

• You find viable solutions and escalate where necessary
• You contribute your knowledge to the further development of processes, text templates and tools

Your profile

• Completed commercial or craft training, ideally with experience in both areas
• Several years of experience in customer service, ideally in complaint case management
• Independent working style: you see cases through to the end instead of passing them on
• Confident, solution-oriented manner, even in difficult conversations with customers, assembly and suppliers
• Very good German skills, spoken and written
• Confident use of MS Office and CRM systems

• Experience in the furniture, kitchen or craft sector
• SAP knowledge
• French language skills

What we offer you

20% discount on the entire pfister range & benefits within the XXXLutz Group

Combinable with other promotions

5 weeks holiday

An additional week can be purchased

We promote junior staff with internal courses

We fill management positions internally where possible

We support your further training

Financially or through flexible working hours

Flexible working time models

100% work in 4.5 days? No problem.

We cover 2/3 of the pension fund contributions

You keep more of your gross salary

Sandra Bertschi
Human Resources Manager
+41 62 855 32 05

Beat Woodtli
Senior Team Lead Customer Service
+41 62 855 30 23

Sounds good? Then we look forward to your application.

Apply

Workplace

Suhr
Bernstrasse Ost 49
5034 Suhr