V-ZUG AG
Gossau
Yesterday
Employee: Service Contact Centre
- 07 May 2026
- 100%
- Permanent position
- Gossau
Job summary
Join V-ZUG in Gossau with an option for remote work! Enjoy a dynamic environment with ample growth opportunities.
Tasks
- Engage with customers daily through calls and emails, providing solutions.
- Coordinate appointments and plan service technician schedules actively.
- Proactively inform customers about repair dates, building trust.
Skills
- Completed commercial training with relevant experience in customer service.
- Strong communication skills, especially in challenging conversations.
- Organizational skills to manage multiple tasks effectively.
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About the job
You work 100% in Gossau – with the possibility to also work remotely
This position offers you
- You are close to our customers daily – both by phone and in writing. Here you have the opportunity to make a real impact: With an open ear, quick solutions and a personal touch, you ensure that our customers feel in good hands from the very beginning
- You take on a central coordinating role and actively shape the daily service routine: You arrange appointments with customers and plan the assignments and daily routes of our service technicians – with plenty of scope for creativity and the possibility to truly influence processes
- You are the voice that reliably accompanies our customers: You proactively inform about repair appointments and installations, thereby building trust – even where no definitive solution yet exists
- You keep an overview in a varied daily routine: Pending orders and status lists always give you a clear picture of the situation – and the scope to take action where it matters
You bring the following to the position
- You have completed a commercial apprenticeship and bring several years of professional experience in a comparable role – whether in scheduling, contact centre or customer service: You know the business and understand what matters
- You excel in customer contact. You can draw on a wealth of experience in telephone customer service and find the right tone even in difficult conversations
- You are an upbeat, communicative personality – and do not lose your composure even in hectic moments. Reliability and a positive demeanour come naturally to you
- You work independently, in a structured way and with great organisational skill – you keep several balls in the air at once without ever losing sight of the overall picture
- You are proficient with common IT systems and are open to continuously expanding your knowledge
- You communicate confidently in German – clearly, professionally and in a partnership spirit. Additional language skills are a welcome plus
Not convinced yet? V-ZUG offers you more than just a job
What are you waiting for?
Tanja Geissmann, Talent Acquisition Partner, will be happy to explain the details.
Direct dial 058 767 85 80.
We cannot consider dossiers from recruitment agencies for this vacancy. Should unsolicited dossiers nevertheless be submitted, we will not pay any placement fees.
All clear? Then apply now!
V-ZUG Customer Service
The V-ZUG Customer Service is the first point of contact for all concerns regarding our high-quality household appliances – and thus the heart of a customer experience that inspires. With professionalism, expertise and a genuine sense of our customers’ needs, we ensure that every enquiry is answered quickly, reliably and solution-oriented.
