Gebenstorf
Head of Customer Advisory (m/f/d)
- 15 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
About the job
Your new challenge – with responsibility and heartWe are looking for a responsible individual with leadership qualities and a passion for customer contact. As Head of Customer Advisory, you will take on the professional and personnel responsibility for the Basic Customer Advisory area and shape the customer experience in our customer halls with your team. Are you looking for a varied job where you can make a difference with your approximately 45 colleagues? Then come to Raiffeisenbank Wasserschloss – a successful, locally rooted bank with branches in Gebenstorf, Windisch and Brugg!
Head of Customer Advisory (m/f/d)
What awaits you?
- Professional and personnel leadership, coaching and development of a committed 8-member team
- Responsibility for achieving quality, advisory and sales targets in the Basic Customer Advisory area.
- Management of your own customer portfolio as well as building and maintaining long-term customer relationships.
- Identifying customer needs and developing individual solutions in the areas of investing, financing and retirement planning.
- Ensuring high advisory quality and a strong customer and service orientation.
- Active participation in the management team and shaping the strategic development of the private customer business.
- Supporting change processes as well as promoting innovations and new advisory approaches.
- Maintaining and expanding the regional network as well as representing the bank at customer and network events.
What do you bring with you?
- Banking or business administration training as well as SAQ certification advantageous
- Several years of experience in private customer advisory
- Leadership skills or strong interest in successfully leading and developing a team
- High customer orientation, initiative and entrepreneurial thinking
- Regional roots and enjoyment in building long-term customer relationships
We offer attractive conditions and social benefits
Our employees benefit from exclusive advantages with bank products, various discounts with third parties as well as above-average pension provision.
We foster a family-like environment
Cooperative values are our cornerstones: Together. For each other. They shape our collaboration and how we interact with one another. The informal "Du" culture creates personal closeness and equality across all levels of function.
We promote personal and professional development
Lifelong learning is part of our culture. We create space for individual professional and personal development and support our employees specifically – with a diverse internal education offer as well as a cost contribution for external training.
We offer flexible working models
The work-life balance of our employees is important to us. Therefore, we create the conditions for flexible working hours – with options for mobile working, home office and part-time positions.
Do you have questions?
For content-related questions about the position:
Marco Widmer
Head of Sales
+41 (56) 2023320
For questions about the application process:
Sandra Brunner
Head of Management Office
+41 (56) 2023312
We look forward to your online application
About us
