Corporate Case Manager

About the job

Corporate Case Manager

Become part of our team

Your work has an impact – for Bern and for the people who live and work here. Help us shape the community and the future of this city: visible, tangible, sustainable.

At the Directorate for Education, Social Affairs and Sport, people are at the centre. The Directorate Personnel Service supports employees and supervisors in all personnel matters.

What you will achieve

• You work operationally in Corporate Case Management and manage your case portfolio in a results-oriented and proactive manner. You coordinate all parties involved in the process, taking into account social and economic aspects
• You advise and support employees in complex health, psychosocial and workplace-related stress situations
• You advise our managers on absence monitoring as well as social insurance and support services
• You actively and solution-orientedly collaborate with all social insurance partners, network internally as well, and ensure a coordinated approach
• You document case management while complying with data protection and confidentiality
• You actively contribute to the further development of absence management processes and bring in your experience purposefully

What you bring

• You have a tertiary qualification in Social Work, Psychology or Business Administration; alternatively, a commercial or social basic education with comparable further training (compulsory federal specialist certificate in social insurance and/or CAS Case Management)
• You have already worked actively for several years as a Case Manager; ideally in a social environment
• You conduct conversations clearly, calmly and on an equal footing and remain capable of acting even in challenging situations. You manage constructive interaction with a wide range of stakeholders
• You are a trustworthy and open personality. You combine empathy with clarity and the necessary professional distance. You make decisions that are sustainable for all involved
• You work in a structured way, keep an overview and approach complex situations with a solution-oriented mindset. You think in networks, recognise connections and set clear priorities
• You are proficient in handling a variety of IT applications

Your benefits in Bern

For meaning & city life

With us, you make a difference. You help shape city life, take responsibility and make Bern a better place to live.

Security & stability

We offer you fair pay, clear structures, regulated working hours and long-term prospects.

Room for your whole life

Our working model adapts to your life wherever possible. With us, you bring all areas of life into harmony.

Growing with Bern

We give you space for development, further training and independent action.

Healthy in everyday life

With sport, exercise and advice, you stay fit: physically, mentally, socially – and not just at the workplace.

Everyday advantages

We offer you practical extras that make your everyday life easier and more enjoyable.

Contact

Do you have questions about the application process or the employer City of Bern? I look forward to assisting you.

Selina Schärer

Co-Head Directorate Personnel Service

031 321 63 41 (absent weeks 39 & 40)

Would you like to learn more about this position and our team at the City of Bern? I look forward to meeting you and am happy to help!

Maria Puopolo

Case Manager

031 321 60 39 (absent week 38)

Your application process

This is how the application process works with us:

Step 1: Online application

Submit your application documents online via our job portal. To allow us to process your documents, you must create a login. After submitting your application, you will receive a confirmation. We assess each application individually based on the criteria in the job advertisement. This sometimes takes a little time. If your application fits, we will contact you for a first interview.

Step 2: Interviews

In the interview – by phone, on site or online – we want to get to know you. We check whether your expectations of the position match ours, what experience and skills you bring, whether you like our culture and how you fit into the team. If there is mutual interest and depending on the position, several interviews may take place. All your questions about the position, the team or the employment conditions are always welcome.

Step 3: Further steps in the process

Depending on the position, we arrange a trial or taster day, give you a professional task, organise a meeting with the team or invite you to an assessment. References are usually also part of our application process. You will be transparently informed about all steps in the process.

Step 4: Application decision

Are you convinced by us and we by you? After a verbal offer, you will receive a confirmation, the contract documents and information on how to proceed until you start the position. It did not work out? We look forward to you applying for other exciting positions despite a rejection.

For Bern. With heart. With impact.

More than 4,500 people work together in the City of Bern, spread across five directorates and more than 80 professions. We are passionately and convincingly committed to the people who live and work here. Together we shape the community and the future of this city – visible, tangible, sustainable. For our city. For Bern.