Team Leader Telesales B2B (Inside Sales) – national, 80–100 % (m/f/d)

About the job

CWS Hygiene is the market leader in washroom hygiene and a pioneer in sustainability in our industry. You have probably already seen us in the washrooms of restaurants or noticed our doormats at the entrances of shops. You find us everywhere – whether on site or on the street, where you regularly see our service vehicles. To strengthen our sales team in the hygiene sector, we are looking for you!

Your tasks as

Team Leader Telesales B2B (Inside Sales) – national, 80–100 % (m/f/d)

In your role as Sales Lead Trade, you lead your team with clear goals, high commitment, and a strong focus on revenue growth. Through active performance management and consistent control of sales activities, you ensure that agreed targets are met and sustainably exceeded. With targeted coaching, efficient processes, and the professional use of CRM, sales scripts, and campaigns, you build a high-performance organisation that delights customers and delivers measurable results.

Your role with us as Team Leader Telesales B2B

• You build the national telesales team (around 7 employees, German and Western Switzerland) and lead it both professionally and disciplinarily, with clear revenue and activity targets.
• You increase cross- and upsell revenue with our existing customers and manage the team data-driven via KPIs, pipeline, and Salesforce.
• You regularly coach your employees based on call reviews and feedback and develop them purposefully.
• You actively shape the telesales model: call scripts, campaigns, processes, and quality standards.
• You work closely with account management, customer care, marketing, and controlling and report directly to the Head of Marketing & Sales.

How do you ensure we provide the best service?
At CWS Hygiene, we believe it is crucial that you fit both personally and culturally with our company. You have a passion for service solutions, want to be the best, and bring a high level of commitment. You are able to recognise the needs of our customers and translate them into first-class solutions.

• Experience in leading a telesales, inside sales, or outbound team, with proven sales success on the phone
• You manage teams via KPIs and pipeline and turn numbers into concrete actions
• You enjoy coaching closely: call reviews, feedback, and role plays are part of your daily routine
• You tackle tasks, structure, and continuously improve processes, scripts, and campaigns
• Very good German and good French skills to be able to coach calls in both languages

Advantageous

• Experience with Salesforce or a comparable CRM as well as with Excel; D365fO is a plus
• Commercial training or further education in sales or leadership

​What we offer you

Working at CWS Hygiene means being part of a dynamic and challenging environment where no day is like the other. As part of a large European company, you have the opportunity to learn a lot and continuously develop yourself. Our core values: The customer comes first, we support each other, improve every day, take responsibility, and strive for success.

• Scope for design: You build a national team and directly shape the telesales model, with short lines to management.
• Performance that pays off: attractive fixed salary plus performance-based bonus 
• Flexibility: 2 days home office per week, workplace in Glattbrugg, very well accessible by public transport
• Careful start: structured onboarding in products, systems, and team
• Stability: 5 weeks holiday, very good pension scheme, market leader with rental model and recurring revenues

About CWS Hygiene:

With innovative, sustainable, and digitalised service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and public spaces. The complete solutions include hand and toilet hygiene from small washrooms to large sanitary facilities as well as clean entrance and exit areas with mats in building complexes, public buildings, and industrial plants. CWS Hygiene stands for sustainability: thanks to its rental model, the company offers its customers a so-called "circular economy" and thus commits to a healthier and safer future.
Currently, CWS employs 11,500 people in 15 countries. CWS International GmbH and its subsidiaries are owned by Franz Haniel & Cie. GmbH.

More information at https://www.cws.com/hygiene

Does that sound exciting?

Then apply now by submitting your complete application documents by clicking the "Apply" button. We look forward to getting to know you!