Customer Service & Systems Integration Associate

About the job

We are Sonic Suisse

Sonic Suisse is a comprehensive network of regional laboratories with more than 2,500 employees at locations in the German-, French- and Italian-speaking parts of Switzerland.
We are part of the global Sonic Healthcare Group, a leading provider of medical diagnostic services. We are committed to the well-being of our customers and their patients and thus make a decisive contribution to medical care throughout Switzerland every day. High quality standards and the continuous training of our employees guarantee the reliability and meaningfulness of our analyses and test results.
Whether in laboratory medicine, administration or supporting functions: we offer you a meaningful working environment with diverse development opportunities, room for initiative and a corporate culture based on trust and collaboration.
The Sonic Suisse SSD (Support Services Division) combines central functions in sales & marketing, IT, finance, HR and medical services. With our services, we ensure that our regional laboratory locations throughout Switzerland are optimally supported and run smoothly. Together, we thus make an important contribution to high-quality medical care.
For our Customer Service & System Integration department for the Bern region, we are looking to expand our team immediately or by arrangement for a

Customer Service & Systems Integration Associate

Your Responsibilities

In this versatile role, you will support our customers and partners, especially on topics related to the connection of practice software and electronic data exchange. You will make a significant contribution to professional support and high service quality. Your responsibilities include the following tasks:

• Planning, coordination and implementation of system integrations as well as laboratory and practice connections in collaboration with customers, partners, IT and sales
• Consulting and supporting customers as well as internal contact person for sales and customer service
• Analysis of malfunctions and customer concerns as well as development and follow-up of solution proposals
• Ensuring service quality and compliance with agreed response times
• Close collaboration and interface function with internal departments such as IT, laboratory, logistics, finance and sales
• Creation and maintenance of documentation, work instructions and training materials
• Participation in projects and active shaping of the further development of service processes and tools

Your Profile

• Completed training in practice, laboratory or IT field, or equivalent professional experience
• In-depth knowledge of data exchange formats such as xDT, HL7 as well as XML, network and peripheral device configuration and administration of personal computers/workstations
• Sound knowledge in system integration and project management is an advantage
• Experience in the introduction, support and training of applications, preferably in the laboratory/practice environment
• Service-oriented, analytical and solution-focused working style
• Driving licence category B
• Experience with ticket systems (ideally Service Desk Plus), CRM systems (ideally Salesforce) and advanced knowledge of MS Office
• Very good German skills in spoken and written form; English, French or Italian skills are an advantage

We Offer

• Versatile activity, development and training opportunities
• Maximum freedom, flexibility and personal responsibility
• Pleasant working atmosphere with exciting challenges
• 40-hour week and 5 weeks’ holiday
• Modern workplaces and excellent infrastructure

Your Contact Person

For questions, please contact Richard Moergeli, Head of Service Desk German-speaking Switzerland Sonic Suisse at richard.moergeli@sonicsuisse.ch or +41 44 296 99 63.
We look forward to receiving your online application.