Technical Support Specialist & Back Office (a)

About the job

Your Playground

• Technical Support: You are the first point of contact for our customers, service technicians and internal contacts in the area of saddle stitching
• Troubleshooter: You analyse technical challenges, develop sustainable solutions and coordinate escalations
• Communication Hub: You ensure a professional flow of informationDeployment Coordinator: You plan and coordinate service deployments in workforce management
• Support for Practice: You assist service technicians with repairs, new installations, commissioning and training
• Documentation Expert: You create and maintain documentation, instructions, checklists and master data
• Quotation Specialist: You prepare quotations for new installations, relocations, conversions, revisions and inspections
• Quality in Focus: You carry out technical clarifications, handle complaints and support tests
• On-call Duty: You participate in the hotline on-call and 24/7 telephone standby

Your Must-haves

• You have a technical basic training as an automation technician, mechatronics technician or in an electrical or mechanical occupational field and have further specialised professionally
• Ideally, you also have further training in office administration or comparable administrative experience
• You enjoy analysing technical challenges and developing customer-oriented solutions
• Thanks to your strong communication skills, you move confidently in exchanges with customers, service technicians and internal departments
• You have a confident command of German in spoken and written form. You use English confidently in your professional daily life. French is an advantage, other foreign languages are a plus
• You work in a structured, independent manner and keep an overview even in demanding situations
• You have good knowledge of MS Office; experience with SAP and Copilot is an advantage
• You are willing to undertake occasional international customer assignments (approx. 10%) and to participate in hotline and telephone standby duty.

Your Benefits

• Progressive employment conditions that catapult you into the future.
• Modern workplaces with state-of-the-art infrastructure and the latest tools – here you are always up-to-date.
• 40-hour week with flexible working hours – for your perfect life balance.
• Extensive training opportunities with generous time and financial support – we invest in your know-how!
• Our company-owned daycare ( www.kita-sonneblueme.ch ) with 50% employee discount – because family and work go hand in hand.
• Own pension fund, free parking and much more – everything you need to fully develop yourself.

Electrified? Your talent and Müller Martini – a match!