Zürcher Hochschule der Künste
Zürich
Service Owner «Communication and Collaboration» Focus M365 80–100%, (m/f/d)
- 01 July 2026
- 80 – 100%
- Permanent position
- Zürich
About the job
The ZHdK is one of the largest and most diverse art universities in Europe, with around 2100 bachelor’s and master’s students. The study and research areas include Art Education, Design, Film, Fine Arts, Music, Dance, Theatre, and Transdisciplinarity. Located in the heart of Zurich, ZHdK is a dynamic place where passionate people from over 75 countries work, study, teach, research, and continue their education. The university includes numerous exhibition and performance venues where students’ project work is publicly presented.
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The Information Technology Centre (ITZ) of the Zurich University of the Arts (ZHdK) consists of about 50 different specialists who manage the IT infrastructure of ZHdK, lead projects, develop software, and actively provide support.
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As part of a succession arrangement, we are looking for a committed individual to start immediately or by agreement as
—
The Information Technology Centre (ITZ) of the Zurich University of the Arts (ZHdK) consists of about 50 different specialists who manage the IT infrastructure of ZHdK, lead projects, develop software, and actively provide support.
—
As part of a succession arrangement, we are looking for a committed individual to start immediately or by agreement as
Service Owner «Communication and Collaboration» Focus M365 80–100%, (m/f/d)
In this role, you are responsible for the support and further development of the university-wide service "Communication and Collaboration" and its software products, which are provided by the IT department for all areas of ZHdK.
Become part of a well-established team of specialists and help us implement the following diverse tasks:
- Service Ownership & Further Development: You are responsible for the design, operation, and continuous development of the "Communication & Collaboration" service with a focus on Microsoft 365 products.
- Application Management: You manage the application portfolio in the areas of communication and collaboration with a focus on Microsoft 365 as well as complementary products outside the M365 portfolio. You ensure that the applications function optimally and are sensibly integrated into the digital workplace.
- Digital Solutions & Automation: You create and support digital solutions based on Microsoft Power Automate and thereby support the further development of efficient work processes.
- Requirements Engineering & Business Analysis: You gather requirements from the specialist departments, analyse them, and coordinate with governance, engineering, as well as internal and external implementation partners.
- Usage & Adoption: Together with the responsible specialists, you promote the optimal use of the applications and ensure that they are purposefully integrated into existing work processes.
- Training & Support: You organise and partly conduct training sessions, create instructions, and support users in effectively using the M365 solutions.
- Communication & Stakeholder Management: You inform application users about disruptions, application-related messages, and planned interruptions and act as the central contact person for various stakeholders within application management.
- Coordination & Collaboration: You coordinate collaboration between application users, IT departments, and external service providers, taking on a lateral leadership role.
- Projects, Releases & Rollouts: You participate in the university’s digitalisation projects and support specification, testing, and rollout of application releases.
Your profile:
- Technical Foundation & Expertise: You have completed an IT or comparable technical education at HF or FH level and possess a good understanding of complex IT and application landscapes.
- Communication & Expression: You have a confident oral and written command of German and good English skills. You can convey complex content clearly, appropriately for the audience, and authoritatively.
- Collaboration & Negotiation Skills: You work cooperatively with different stakeholders, bring negotiation skills, and find solution-oriented ways even with differing interests.
- Microsoft 365 & Power Automate: You have solid experience in Microsoft 365 and Power Automate and know how to implement digital solutions in the M365 environment practically and user-oriented.
- Requirements Engineering & Solution Development: You have experience in requirements engineering and creating solutions in the M365 environment. You can systematically gather, analyse, and translate requirements from specialist departments into viable solutions.
- Communication & Collaboration: You bring experience in communication & collaboration and understand how modern communication and collaboration solutions effectively support the digital workplace. Ideally, you have already worked in a role as a Service Owner or in a comparable function.
- Advantages: Professional certifications in Microsoft 365 are beneficial.
What you can expect from us
Your new professional field is situated in the exciting and stimulating context of an internationally active art and design university, with the workplace located in the lively Toni-Areal in Zurich-West and, by arrangement, in the home office. Employment conditions are governed by cantonal personnel legislation.
Your contacts for further information
Patrice Huber ( patrice.huber@zhdk.ch ), Head of Digital Workplace
Alessia Consorti ( alessia.consorti@zhdk.ch ), HR Business Partner
Additional information about the Zurich University of the Arts can be found at www.zhdk.ch . We gladly accept your complete application documents by 24 July 2026 via the "Apply online now" link at the end of this advertisement. Please note that we only consider online applications (no email applications) for this position. A personal cover letter is very welcome.
Your new professional field is situated in the exciting and stimulating context of an internationally active art and design university, with the workplace located in the lively Toni-Areal in Zurich-West and, by arrangement, in the home office. Employment conditions are governed by cantonal personnel legislation.
Your contacts for further information
Patrice Huber ( patrice.huber@zhdk.ch ), Head of Digital Workplace
Alessia Consorti ( alessia.consorti@zhdk.ch ), HR Business Partner
Additional information about the Zurich University of the Arts can be found at www.zhdk.ch . We gladly accept your complete application documents by 24 July 2026 via the "Apply online now" link at the end of this advertisement. Please note that we only consider online applications (no email applications) for this position. A personal cover letter is very welcome.
