CSS
Luzern
Specialist in Service Fundamentals & Quality Assurance 80-100%
- 11 September 2026
- 80 – 100%
- Permanent position
- German (Intermediate)
- Luzern
About the job
When it comes to demanding questions about service fundamentals, our team steps in - and soon perhaps you too. In this role, you are the central contact person for complex service issues. You classify contexts, find viable solutions, and share your knowledge with others. At the same time, you have the opportunity to actively further develop your specialist area and make a difference with your ideas.
You can expect a team with diverse backgrounds, extensive expertise, and open collaboration. To ensure there is enough space outside work for what matters to you, we offer flexible working conditions and an attractive employment package. Sounds exciting? Our team looks forward to meeting you!
You can expect a team with diverse backgrounds, extensive expertise, and open collaboration. To ensure there is enough space outside work for what matters to you, we offer flexible working conditions and an attractive employment package. Sounds exciting? Our team looks forward to meeting you!
Specialist in Service Fundamentals & Quality Assurance 80-100%
This is what your daily routine looks like
- At the heart of it: You are the first point of contact for answering complex service questions in your assigned specialist area (pharmaceuticals or outpatient services).
- You are not only a professional contact but also a source of ideas! You enjoy supporting exciting projects and advancing the interests of our department with constructive solutions in specialist meetings and working groups.
- Exchanging with various stakeholders and other specialist departments, such as service review, service procurement, or service management, enriches your daily work.
- Behind the scenes, you also keep the reins in hand: You maintain and update our specialist databases with the utmost care.
- You carry out quality assurance together with your team colleagues with great commitment.
What you bring with you
- First and foremost: Your several years of professional experience in the service area of a health insurance company serve as the foundation for this exciting role.
- Do you have a (para-)medical education or a commercial basic training with suitable further education? We are open to both.
- Do you have further training in social insurance or perhaps specifically in health insurance, or are you currently undergoing the relevant training? That would definitely be a plus!
- You express yourself well in German (spoken and written). Perhaps you even master French or Italian?
- For you, teamwork means not just collaboration but genuine togetherness. At the same time, you appreciate being able to act independently in your position.
CSS Insurance
6002 Lucerne / hybrid
6002 Lucerne / hybrid
