Customer Support Specialist (m/f/d)

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we continue to develop!

136661 | 80 - 100% | Oerlikon, Zurich | Hybrid

Are you motivated by the idea of supporting our general agencies and regional market managers as a central contact person? Do you enjoy using your flair for numbers and your expertise to create real added value in the compensation of customer advisors and sales partners?

In this role, you will strengthen the Agency Sales business area at Zurich Switzerland in the Commission Services department and make an important contribution to our shared success.

As a Customer Support Specialist, you maintain close contact with the general agencies assigned to you and support them with all questions regarding compensation, billing, and commissions. You ensure that processes run smoothly, clarifications are handled efficiently, and our sales partners can always rely on reliable and competent support.

What to expect

• You are responsible for the development, implementation, and optimisation of quality controls for remuneration elements
• You are responsible for the operational handling of the intermediary business (contract administration including billing)
• You carry out interim and annual exit and year-end billing as well as guarantee billing including super commission billing (bonus billing)
• You manage the first level support in MAPRO (commissioning) including administrative support of sales office and commission recipient numbers (field service & sales partners)

What sets you apart

• Commercial training in the service industry (banking, insurance, fiduciary, etc.) and at least 2-3 years of professional experience
• Strong flair for numbers as well as analytical and interconnected thinking with the ability to correctly capture customer concerns and implement them professionally and on time
• Very good user knowledge of MS Office programmes (especially Excel, Access, PowerPoint); knowledge of Zurich IT systems and SAP is an advantage
• Strong team player qualities, enjoyment in contact with internal and external customers, and good assertiveness
• German at native level, French and Italian skills are an advantage

Good to know

Part-time or full-time: 80 - 100%

Workplace: Oerlikon, Zurich

Start date: immediately or by arrangement

Travel: No travel required

Hybrid working: up to 40%

All about your application

You can apply directly online in a first step - all you need is your CV. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Eleni, Talent Acquisition Consultant, is happy to assist you at +41 44 628 20 51.