Gerzensee
Reception Staff (f/m/d) 50%
- 01 September 2026
- 50%
- Permanent position
- German (Fluent), English (Intermediate)
About the job
Are you looking for a new challenge near you? In a modern and innovative company? Then apply now!
You with us. A recipe for success.
What you will do
- Professional care and advice for seminar, event and hotel guests as well as carrying out check-in and check-out including administrative processing.
- Receiving, processing and coordinating reservations as well as supporting the organisation and execution of events.
- Close cooperation with the housekeeping, technical, catering and kitchen departments to ensure smooth operations.
- Ensuring an efficient and smooth process in the front office area as well as being a competent contact person for guests and internal matters.
- Active participation in shift work with flexible availability in the evenings and at weekends.
What you bring with you
- Completed vocational training in hospitality, gastronomy or tourism as well as ideally first experience at the reception.
- Very good German and good English skills in spoken and written form; French and Protel knowledge are advantageous.
- Confident handling of common Microsoft Office programmes.
- Organised, service-oriented personality with independent, structured and reliable working style.
- Well-groomed appearance, strong team spirit and enjoyment in dealing with guests.
What distinguishes you
- Thinking and comprehension skills
- Customer orientation
- Teamwork
- Commitment and willingness to perform
- Ability to motivate
- Service awareness
Your place of work
The Hotel Schloss Gerzensee, owned by the Swiss National Bank Foundation, offers 57 modern rooms with bath/WC, TV stereo system, direct dial telephone, free Wi-Fi as well as balcony or seating area. For seminars and events, various rooms of different sizes for up to 180 people are available. The gastronomic area includes a guest restaurant, the orangery and a vaulted cellar bar. The operation includes the castle park and the Gerzensee lake which invite guests to linger.
You work in a 7-day operation, depending on the duty roster. Whenever possible, we avoid split shifts. You are flexibly available in the evenings and at weekends.
What we offer you - among other things
Feasting: Free, fresh and healthy staff meals
Discounts: Staff rates in SV-managed hotels and discounted meals in our restaurants
Flexibility: Part-time work and job sharing possible, depending on the operation no room hours
Workwear: We provide and clean the staff clothing
Remuneration: Market-based salary and 13th month pay
Family-friendly: 5 weeks holiday, purchase of additional holiday possible, 16 weeks maternity leave
Bonus and vouchers: Employee referral programme, gifts for anniversaries and birthdays
Development: SV Academy with nearly 300 training sessions, courses, further education opportunities and e-learnings
Additional benefits: Various discounts (e.g. at Sunrise, Reka, Migrol, Fleurop, collective insurance CSS/Helsana)
I look forward to your application
Déborah, HR Assistant
Hotel Schloss Gerzensee
Hotel Schloss Gerzensee
The Hotel Schloss Gerzensee (BE) is located on the beautiful Gerzensee nestled in unique nature. 57 modern equipped rooms with beautiful views as well as 17 different event and seminar rooms in the castle and the castle estate are available to our guests. The gastronomic area includes a restaurant, an orangery and a vaulted cellar bar. The hotel also includes a spacious castle garden and a boathouse directly on the hotel-owned Gerzensee.
