Kanton Zürich
Zürich
15 hours ago
Supervisor / Caregiver - Operations Coordination 80% - 100% Career Changers Welcome
- 14 April 2026
- 80 – 100%
- Zürich
Job summary
Join us as an Aufseher/in / Betreuer/in in Zürich's prison! This role offers a chance to make a real societal impact while working in a supportive environment.
Tasks
- Coordinate all processes related to the admission and discharge of inmates.
- Manage administrative tasks and communicate with various partners.
- Ensure safety and efficiency in daily operations of the prison.
Skills
- Minimum 25 years old with relevant vocational training and experience.
- Strong organizational skills with a focus on structured processes.
- Excellent communication skills, especially in challenging situations.
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About the job
Supervisor / Caregiver - Operations Coordination 80% - 100% Career Changers WelcomeCorrectional Services and Reintegration (JuWe) is part of the Directorate of Justice and the Interior of the Canton of Zurich and is responsible for criminal and measure enforcement as well as the implementation of various types of detention. For our 1,400 employees from around 40 professions, the successful social reintegration of offenders, the prevention of recidivism, and the detention and preparation of the departure of persons without a valid residence permit are of particular importance.
Have you ever wondered how the admission of a person in prison works? If so – then read on and discover how you as a Supervisor / Caregiver – Operations Coordination in the correctional system can take responsibility and make an important contribution to society.
In this meaningful role at Zurich West Prison, you ensure that everything runs smoothly during the admission and stay of incarcerated persons. You coordinate all administrative processes and are the central contact person – both for colleagues and external partners.
Do you keep an overview when others lose their heads? Are structured processes, planning, and precision your strengths? Then we look forward to getting to know you!
Operations Coordination – the heart of Zurich West Prison (GZW):
At GZW, we are on duty 24/7, 365 days a year. In operations coordination, you ensure that everyday life in the prison runs in a structured and safe manner.
- You organize and coordinate all processes related to the admission, stay, and release of inmates; from cell allocation to property management to deadline monitoring. You electronically record up to 60 admissions and releases daily
- Your tasks also include processing detention-relevant documents, coordinating transports, and scheduling appointments
- You operate security-relevant systems, monitor holding cells, and handle emergency calls attentively and reliably
- In lively exchange with a diverse group of partners – by phone, at the counter, or upon arrivals – you communicate with important partners such as public prosecutors, probation and enforcement services, as well as the inmates themselves
- Occasionally, you also take shifts at the central control or lodge to ensure security throughout the building
What you bring
- You are at least 25 years old, have a vocational qualification (EFZ or journeyman's certificate), and have no entries in the criminal or debt register
- You have at least 3 years of professional experience; further training as a specialist in correctional services is an advantage
- Dealing with people in difficult personal situations is part of your daily routine. For this, besides a positive view of humanity, you need sensitivity, a strong character, and sometimes patience
- You enjoy working in a structured and administrative way, even in a complex environment
- High resilience and independent work are natural for you
- You have very good German language skills in speaking and writing; oral foreign language skills are a plus
- You are proficient with MS Office and generally IT-affine
- You are willing to work shifts, including early, late, night, and weekend shifts
What you gain
- Zurich West Prison is centrally located next to Hardbrücke, giving you excellent public transport connections
- You can expect a well-thought-out introduction and a large range of part-time training and further education in theory and practice
- A lunch check card and an excellent staff restaurant
- 24/7 access to the PJZ fitness area enables you to achieve the perfect work-life balance
- We offer you a fair, secure, and all-around good employment package
- You work meaningfully in a socially relevant environment
How to become part of us – five steps to employment
1) Application via our online tool
2) Online assessment
3) Virtual introduction with line management and HR
4) Personal meeting and trial day at GZW
5) Final decision
We are committed to bias-free application processes and therefore ask you to refrain from including motivation letters, application photos, and information about your marital status in your application. For this reason, we also use an online assessment early in the process to evaluate applicants as objectively as possible.
Do you have questions about the position? Saša Sedlarević, Team Leader Operations Coordination, Tel. 043 257 31 19 is available for you. Questions about the application process will be answered by the Recruitment & Assessment team, Tel. 043 257 43 19.
More information about our recruitment process and employment at JuWe can be found at Working at JuWe | Canton Zurich (zh.ch).
