Customer Service Clerk (m/f/d) 80%-100%

About the job

CWS is one of the world's leading full-service providers for washroom hygiene solutions, dirt-trapping mats, workwear, and flat linen. The CWS brand combines Swiss tradition, innovation, and textile expertise. CWS Workwear Switzerland AG is a division of CWS and stands for professional workwear rental service.

For our customer service at the location in Bronschhofen, SG, we are looking immediately or by arrangement for a motivated and proactive personality as

Customer Service Clerk (m/f/d) 80%-100%

That's why joining CWS is worth it

CWS offers a challenging environment in a dynamic and stable organization. Our core values are to think of the customer first, empower others, improve every day, take responsibility, and compete for success.

• We are market leaders and continue on a successful course
• "Can do" mentality, with plenty of room for initiative
• Exciting tasks with new challenges every day
• Innovative work environment and lived team culture
• Attractive conditions with 5 weeks of vacation
• Generous social benefits for comprehensive care

You can look forward to these tasks

• As the first point of contact for customers, you always ensure professional support
• Handling customer concerns and recording all customer transactions in the CRM system (Salesforce) are part of your daily tasks
• You handle daily business (size exchange, item exchange, increase, reduction, etc.) as well as the creation of credit notes within the agreed framework in the ERP system
• In addition, you regularly support both the field service and the service and logistics departments in administrative matters
• Additionally, you contribute to increasing customer satisfaction and improving the customer experience

These skills characterize you

At CWS, a personal and cultural fit is important. We grow, innovate, and change at a rapid pace and are therefore looking for someone who enjoys such a dynamic and demanding environment and takes responsibility.

• Commercial basic training or equivalent experience
• Experience in customer service or direct customer contact
• A pronounced customer and service orientation as well as teamwork skills and an independent, reliable way of working
• You always think and act entrepreneurially and do not lose your composure even in hectic situations
• Solution-oriented approach in dealing with customer complaints
• You are proficient with MS Office programs; ideally, you already have experience with CRM/ERP systems, e.g., Salesforce

Sounds exciting?

Then apply now by sending us your complete application documents by clicking the "Apply" button. Your contact person is Ms. Elif Clementi.

We look forward to getting to know you!