Specialist Customer Service & Order Management

About the job

• Direct / first point of contact for customers in all matters concerning orders, contract processing and service enquiries with a focus on the spare parts business
• Clarification of technical and commercial details in collaboration with internal specialist departments
• Independent processing, monitoring and maintenance of customer orders in the spare parts business in the ERP system – from quotation to invoicing
• Ensuring correct implementation according to process specifications
• Support in the creation, management and monitoring of contracts
• Ensuring compliance with contractual conditions in coordination with relevant interfaces
• Close cooperation with project management, system management and order management, as well as other key departments such as operations, planning (Avor), purchasing and engineering
• Preparation and forwarding of relevant information and key figures to internal and external stakeholders
• Support in the preparation of status reports and decision templates
• Compliance with and active application of the processes and guidelines defined in the Integrated Management System (IMS) as well as participation in the continuous improvement of these processes

• Completed vocational training with a technical background supplemented by commercial training
• Experience in customer service, order management or contract processing is an advantage
• Knowledge of working with technical and project-oriented teams
• Proficient use of ERP systems (e.g. SAP) and MS Office
• Strong communication skills, customer orientation and organisational talent
• Understanding of process-oriented working
• Resilient personality
• Very good German and English skills, both spoken and written

About 3000 employees of RUAG and RUAG Real Estate make a significant contribution to Switzerland’s security every day. They ensure that the Swiss Army as well as other operational and security organisations can fully perform their tasks at all times.

• Completed vocational training with a technical background supplemented by commercial training
• Experience in customer service, order management or contract processing is an advantage
• Knowledge of working with technical and project-oriented teams
• Proficient use of ERP systems (e.g. SAP) and MS Office
• Strong communication skills, customer orientation and organisational talent
• Understanding of process-oriented working
• Resilient personality
• Very good German and English skills, both spoken and written

• Direct / first point of contact for customers in all matters concerning orders, contract processing and service enquiries with a focus on the spare parts business
• Clarification of technical and commercial details in collaboration with internal specialist departments
• Independent processing, monitoring and maintenance of customer orders in the spare parts business in the ERP system – from quotation to invoicing
• Ensuring correct implementation according to process specifications
• Support in the creation, management and monitoring of contracts
• Ensuring compliance with contractual conditions in coordination with relevant interfaces
• Close cooperation with project management, system management and order management, as well as other key departments such as operations, planning (Avor), purchasing and engineering
• Preparation and forwarding of relevant information and key figures to internal and external stakeholders
• Support in the preparation of status reports and decision templates
• Compliance with and active application of the processes and guidelines defined in the Integrated Management System (IMS) as well as participation in the continuous improvement of these processes