Reservation Agent (m/f/d), Summer Season, June - September 2026

About the job

Reservation Agent (m/f/d), Summer Season, June - September 2026

At The Alpina Gstaad, we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is far more than a luxury hotel – it is a refuge where nature, culture, and luxury merge in perfect harmony to create a true sense of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we take pride in offering a welcoming atmosphere that is both exclusive and familiar.

Brief & Concise

• Proven experience in luxury hospitality, mandatory in a 5-star (superior) establishment
• Completed training in hospitality or comparable qualification
• Excellent knowledge of English as well as at least German or French; additional languages are a plus
• Confident handling of PMS systems such as Protel and MS Office
• Confident, discreet and empathetic communication at the highest level
• Strong service mentality, professionalism and personal commitment to perfection
• Resilience, flexibility and ability to work independently – even during high guest volumes
• Well-groomed appearance, team spirit and loyalty to our values

Main Responsibilities

• Ensuring an outstanding guest experience and embodying our values: Authenticity, Precision and Attention to Detail
• Competent handling of all reservation enquiries by phone and email – including advice on room categories and offers
• Creation and follow-up of individual offers; professional handling of adjustments and cancellations
• Active up- and cross-selling of relevant hotel services to increase guest satisfaction and occupancy
• Precise and responsible management of all booking data in the PMS (Protel)
• Close coordination with Front Office, Revenue Management and Housekeeping for optimal planning and ensuring smooth operations
• Efficient and solution-oriented handling of guest complaints as well as prompt problem resolution before and during the stay

Why You Should Join Us

At The Alpina Gstaad, we place great importance on providing our employees with an inspiring environment just as we do for our guests. We support your development, well-being and satisfaction with unique benefits:

• Staff accommodation – various categories in the region are available to our seasonal employees/trainees
• Individual training programmes – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterised by respect, team spirit and excellence, where every achievement counts