Stadt Luzern
Luzern
2 days ago
Customer Service Employee Tax Office (70-100%) - Start: May 1, 2026 or by agreement
- 09 February 2026
- 70 – 100%
- Luzern
Job summary
Join us for meaningful office work focused on customer care! Enjoy a supportive work environment with great opportunities.
Tasks
- Handle challenging customer conversations via various channels.
- Maintain contact with tax clients, authorities, and representatives.
- Process requests for extensions, installment payments, and changes.
Skills
- Commercial training with experience, ideally in tax or willingness to learn.
- Experience in customer interaction and confident communication.
- IT-savvy, reliable, and able to work independently.
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About the job
Do you want to combine office work with a meaningful activity? And put our customers first? Then you might be supporting us soon.
Your tasks
- You master demanding customer conversations and are in direct contact with customers daily at the counter, by phone, or by email.
- You maintain and coordinate contact with tax clients, authorities, as well as representatives.
- You process deadline extensions, installment payment and deferral requests, as well as changes to advance invoices.
- You are open to taking on additional tasks.
Your profile
- You have a commercial basic education and bring several years of professional experience, preferably in the tax field, or you are willing to train and further educate yourself in taxation.
- You have experience in customer contact and present yourself calmly, confidently, and assuredly.
- You are IT-savvy, resilient, and work independently and reliably.
- You communicate confidently, correctly, and appropriately in German, both spoken and written.
- Additional language skills are an advantage.
