Sozialversicherungsanstalt des Kantons Zürich SVA
Zürich
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Customer Advisor IV Benefits in Kind (80% - 100%)
- Publication date:20 September 2025
- Workload:80 – 100%
- Contract type:Unlimited employment
- Place of work:Zürich
Job summary
Join SVA Zürich as a Kundenberater/in IV-Sachleistungen. This role offers a fulfilling opportunity in a supportive environment.
Tasks
- Manage customer dossiers from registration to performance assessment.
- Gather necessary documents and conduct required clarifications.
- Provide phone assistance and handle objections with care.
Skills
- Requires a commercial or medical background with experience in administration.
- Strong comprehension and expressive communication skills are essential.
- Team player with a precise and efficient work ethic.
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About the job
Customer Advisor IV Benefits in Kind (80% - 100%)
Your task is demanding and versatile.
Prostheses, shoe insoles, hearing aids, medical treatments for children and adolescents, etc. – the IV offers a wide range of aids and measures to support people with health impairments.
You manage and process your clients' files from registration to benefit determination. You collect the necessary documents and initiate the required clarifications. Based on legal regulations, you determine the benefits and draft the decisions. In addition, you handle objections, prepare rulings, and take on general administrative tasks. You are also available to our clients for telephone inquiries.
You convince us both professionally and personally.
For this demanding role, you bring a commercial education (Profile E or M) or a medical education with commercial further training. You have also gained several years of professional experience in an administrative role. You have a quick grasp and good verbal expression skills. You enjoy working in a team and are characterized by precise and efficient work methods.
We not only demand but also offer a lot.
SVA Zurich is the competence center for social insurances. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1000 employees are above average satisfied: meaningful work, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!
You don’t know SVA Zurich? It’s high time to get to know us: www.svazurich.ch/erleben
Further information
Our HR specialist, Jessica Lehmann, will be happy to provide you with further information. Phone 044 448 81 78.
