Customer Support Agent - 1st-Level (m/f/d) 100%

About the job

We are a growing FinTech scale-up and our vision is to reshape, sustainably digitalise, and automate the ERP market in Europe. We work hard on this every day. And that is exactly why we need your support!

In the coming years, we want to establish ourselves as the market leader in ERP solutions for freelancers and SMEs in Europe. We will redesign administration for small and medium-sized enterprises by building a well-known, trustworthy brand, establishing ourselves as a Trusted Advisor, and offering our customers an exceptional user experience and product journey that allows them to focus on their core activities. Let’s work on this together and become part of our great team.

Customer 1st-Level Support Agent (m/f/d) 100%

In this versatile role, you combine solid expertise in accounting with excellent customer service. You are a central contact person for our customers and contribute significantly to ensuring their satisfaction and smooth process flow.

Your tasks:

• Handling customer inquiries in 1st-level support as well as independently and efficiently resolving issues in day-to-day business
• Conducting structured and goal-oriented conversations with customers, especially in the German-speaking business environment
• Supporting our customers with questions about using Nextesy as well as basic accounting topics
• Ensuring fast and high-quality customer support in daily operations
• Building and maintaining sustainable customer relationships with the aim of high customer satisfaction
• Proactively identifying problems and developing suitable solutions
• Analysing business processes and recognising optimisation potentials
• Professional handling of customer complaints and escalations
• Prioritising and efficiently managing simultaneous tasks in a dynamic work environment

Your profile:

• Relevant professional experience in customer support, customer service, or a comparable customer-oriented role. Preferably in accounting, fiduciary, or finance sectors.
• Interest in digital products as well as willingness and ability to familiarise yourself with our platform and basic accounting topics
• Ability to explain complex topics clearly and appropriately for the target audience
• Very good German skills as well as good English skills in spoken and written form and strong communication skills 
• Proven experience in building and maintaining customer relationships
• High resilience and confident demeanour in challenging situations
• Structured, solution-oriented, and independent working style
• Ability to manage multiple priorities simultaneously and succeed in a fast-paced environment

Nice to have:

• Experience in a FinTech or SaaS company
• Basic knowledge of Swiss accounting and fiduciary services
• Familiarity with CRM tools and ticketing systems
• Additional language skills (e.g. French, Italian)
• Experience in supporting B2B customers in the financial services sector

We are a good match if you….

• Have experience working in agile teams
• Value daily written and verbal customer interaction
• Are eager to learn and strive for excellence
• Appreciate effective collaboration and earn the trust and respect of your colleagues through your team spirit
• Speak fluent German and can communicate well in English

What to expect at Nextesy:

• Flexible working time models
• Lots of personal responsibility with corresponding competencies
• Individual training and development opportunities within a rapidly growing SaaS/FinTech company
• Private accident insurance (which you hopefully never need)
• 25 days of holiday per year
• Home office when needed and by arrangement

Are you interested and suitable for this exciting and challenging position? Then we look forward to receiving your complete application via the application link and perhaps welcoming you to the team soon!

We cannot consider applications from consultants.