Commercial Excellence & Customer Insights Manager

At Ypsomed, we are shaping the future of medical technology together - with the aim of sustainably improving the quality of life for people with chronic conditions. We promote an open corporate culture in which diversity is valued, and new perspectives are welcome. Our employees take responsibility, work in an interdisciplinary manner and develop innovative solutions with real added value for society.

As Commercial Excellence & Customer Insights Manager, you will help shaping the commercial direction of our product offerings and ensure that customer and market insights inform key decisions. In this strategic role, you will work closely across functions, develop compelling value propositions, and support our sales teams with clear messaging and sales analysis.

Commercial Excellence & Customer Insights Manager | 80 - 100%

Ref. No. 7839

Location: Burgdorf | Hybrid

Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.

Your main tasks

• Develop commercial and pricing strategies, as well as compelling value propositions for our product platforms, in close collaboration with Product Management
• Create and continuously refine differentiated value propositions that align with customer needs and the competitive landscape
• Design and maintain sales reporting dashboards and KPIs to assess performance, identify trends, and highlight opportunities for improvement
• Coordinate customer research, support customer analyses, translate insights into actionable measures, and represent the voice of the customer in discussions with Product Management
• Support sales teams on key opportunities and train them on platform positioning, competitive differentiation, and value-based messaging

Your profile

• At least 5 years of experience in marketing, business development, or product management, preferably in the medical technology or pharmaceutical industry
• Master’s degree in business, engineering, or a related field; an MBA is a plus
• Strong strategic thinking skills with the ability to analyze customers, competitors, and market trends to identify opportunities and develop an effective marketing mix
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and a positive, proactive can-do attitude
• Fluency in English (C1) and good German skills (B2)

Ypsomed - making the treatment of chronic diseases possible

More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.

Contact

Heiko Sieger
Human Resources Expert Recruiting

+41 (0) 34 424 26 34

Your future place of work

Burgdorf