Team Leader Customer Delivery Management

About the job

Do you want not only to manage services but also to lead people, inspire customers, and achieve real impact together with your team? You are familiar with service management from practical experience, customer orientation is an attitude for you, and you are eager to take responsibility and actively drive things forward? Then this could be your next step.

What to expect:

• You are responsible for the quality of our service management offerings, support in complex customer situations, and consistently develop processes, governance, and collaboration

• You take on the professional and personnel leadership of our Customer Delivery Management team, create the necessary framework conditions, and specifically develop your employees

• Together with your team, you ensure that our customers are professionally, reliably, and personally cared for in operational service management

• You promote consistent customer orientation and ensure that customer needs are heard and addressed within Aveniq

• You further develop Customer Delivery Management, question existing procedures, and pragmatically implement improvements

• You stay close to operational business, pitch in yourself, and support your team especially in demanding customer situations and escalations. The customer interface is your world.

• You actively contribute to the further development of our organisation and are keen to explore new paths together with your team

What you bring:

• You have several years of leadership experience in service management and have already led teams with a wide span of control both professionally and personally

• You know the service provider environment and understand what matters in supporting demanding customers and managed services

• You are a leadership personality who provides orientation, takes responsibility, and can inspire people for common goals

• You have a positive, solution-oriented attitude and prefer to focus on what is possible rather than why something does not work. A "can do" mentality is a prerequisite for this demanding position.

• You want to shape things. You are allowed to question the existing and consistently bring good ideas into implementation

• You live customer orientation: you listen, understand needs, and even in demanding situations keep an eye on a good solution

• You communicate clearly and on equal footing and can bring different interests together

• Changes motivate you and you enjoy taking your team along on this path

• A solid education or further training in IT, business informatics, or service management as well as good ITIL knowledge complete your profile