Customer Service Specialist

About the job

The Logistics & Customer Service Team at Red Bull Switzerland is the driving force behind the entire order-to-cash process and the national end-to-end logistics.

Would you like to become part of this dynamic team, love processes and a varied working day? Then you might be exactly the right person for us: as a Customer Service Specialist, you ensure customer service, are responsible for customer orders and act as a central point of contact for various concerns from both internal and external customers.

YOUR TASKS:

Order-to-Cash Process

Your main tasks include the order-to-cash process - from processing customer orders to invoicing. Receiving customer enquiries, telephone contact with our field staff and customers are also part of this varied area of activity. You always act in a service-oriented manner and ensure high customer satisfaction.

Closures & Reporting

Do you love numbers? Perfect: you create sales and customer statistics, send monthly quality reports to the headquarters and actively assist with monthly closures. In addition, you perform administrative tasks (including SKU, master data) in the area of finished products and promotional material and manage the Customer Profitability Management System.

Projects & Development Opportunities

Stagnation? Not with us! In the customer service area, you are responsible for the continuous improvement process and support the operations team with various tasks and projects. Furthermore, there is the possibility in the longer term to develop further in the logistics area and take on additional tasks/projects.

YOUR PROFILE:

Education & Experience: You have a commercial education as well as further training in business administration or a comparable field and bring at least five years of professional experience, preferably in customer service or sales back office.

Working Style: Proactive, efficient, analytical and always with team spirit – organisation and accuracy are your strengths.

Tools: SAP and MS Office are not foreign words to you but tools you have under control (Excel, PowerPoint, Word). If you have BI knowledge, even better!

Languages: You are fluent in German and have good oral and written skills in English.

We offer an extremely interesting, varied and exciting role, which is also possible as job sharing, as well as a unique company culture in a dynamic, international environment with modern infrastructure and a good working atmosphere.

Fancy a challenge? We look forward to your application, which includes motivation and skills – and above all reveals the personality behind it.