Customer Success Manager – 50%

About the job

Travel Data develops data-driven solutions and management tools for the tourism industry, especially for tourist destinations. We collect, structure and analyse data from various sources so that our clients can better understand their business development, recognise changes early and assess future trends.

Tourist destinations have access to more and more data. Our task is to make this data accessible, understandable and usable for informed decisions.

To support our further development, we are looking for a curious, numerically inclined and communicative personality who wishes to develop at the interface between tourism, data analysis and consulting.

Your tasks

You contribute to the successful implementation of our solutions at tourist destinations and partners and demonstrate their added value.

You accompany our clients in using our platforms, support them in interpreting their data and actively participate in exploring new business opportunities.

Your tasks include in particular:

Support and assistance for our clients in using our platforms for tourist monitoring and destination management; Analysis of tourist key figures and identification of the most important insights and developments; Preparation of presentations, evaluations and reports to make data understandable and support decision-making processes; Preparation and conduct of client meetings and workshops; Presentation of our solutions and active support in their marketing; Identification of client needs and new business opportunities; Participation in the further development of our products as an interface between clients and data and development teams; Support in expanding and maintaining our client portfolio in the long term.

Your profile

We are primarily looking for a personality who enjoys understanding connections, explaining complex content clearly and enjoys contact with people.

You bring the following:

A higher education, ideally in tourism, business, management or a comparable field; Strong interest in tourism, hospitality and the challenges of tourist destinations; Enjoyment in working with numbers as well as the ability to analyse and interpret key figures; Strong communication skills and enjoyment in exchanging with clients and partners; Ability to prepare complex information clearly, structured and convincingly; Independent working style, curiosity and initiative; Very good German skills in spoken and written form, which are essential for supporting our German-speaking clients and partners; Very good French skills as well as the ability to communicate in English.

Initial professional experience in tourism, hospitality, a tourist destination, consulting or a technology company is an advantage.

Knowledge of business intelligence tools such as Power BI is welcome but not a requirement.

Very good German skills are an essential requirement for this position. Applications that do not meet this requirement unfortunately cannot be considered.

What we offer

A versatile position at the interface between data analysis, tourism and the concrete needs of tourist destinations.

You will be part of a small team and make a direct contribution to the further development of solutions with which tourism stakeholders can better understand their business development and recognise future changes early.

The position offers varied tasks in the areas of data analysis, client support, workshops, product development and sales.

In addition, you have the opportunity to continuously develop your skills and gradually take on more responsibility in client support and business development.

We offer flexible working conditions with a high degree of personal responsibility and the possibility to work predominantly from home.