Presales Consultant – Customer Experience

About the job

Be inspired by the isolutions Experience and become part of a team that openly shares knowledge, supports each other, and challenges one another to achieve peak performance.

Presales Consultant – Customer Experience

Job Description

Are you passionate about outstanding customer experiences?

Presales Consultant – Customer Experience

This is what gets you up in the morning:

• Envisioning with potential customers: You develop the vision for the use of modern CX solutions together with them and demonstrate what is possible
• Conducting consulting workshops to work out and make tangible the concrete business value for specific customers.
• Advising customers on the added value of Customer Experience and accompanying them on their journey to customer-centric solutions
• Pitching our Customer Experience solutions to customers – convincingly, tailored, and on equal footing
• Developing compelling proposals for complex implementation projects – together with our customers, from the solution sketch to the final proposal.
• Automating the offer process at isolutions: You design and optimise our presales and offering process more efficiently.
• Developing value propositions that clearly and convincingly highlight the benefits of our CX solutions.

We expect from you:

• A higher education in business administration, business informatics, marketing, CRM/CX or a related field (university of applied sciences / university).
• Several years of experience in presales, consulting or solution sales – ideally in the environment of Customer Experience, CRM or the Microsoft ecosystem (Dynamics 365, Customer Insights, Power Platform, Copilot).
• Familiarity with topics such as Customer Journey, Customer Engagement, Marketing Automation, Service Excellence or data-driven customer retention
• Strong conceptual and methodological skills as well as a confident appearance – even in complex or unfamiliar situations
• A true "people person" who quickly builds trust and moves confidently in demanding stakeholder environments.
• High self-motivation, flexibility and resilience
• Work location: Zurich, Bern or Basel and willingness to travel within Switzerland.

Application Process

What does the application process look like?

If this sounds interesting to you and you have experience as a consultant and with CRM systems, then we should talk. These are very exciting times to come on board at isolutions!

Benefits

isolutions - the way we are and work

Long live team spirit

We work with and for each other. Everyone takes responsibility independently and supports through their personality and ability. There is always time for a ping pong tournament or an after-work beer. #teamwork

Work-life balance, home office and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, so you can work flexibly with us. Want to combine work and holidays sometimes? Whether in the isolutions office, from home or on workation – we make it possible. Because a healthy work-life balance is important to us! #wecareaboutyou

Central location

All our locations – Bern, Zurich, Basel and Barcelona – offer a central location. So you are always well connected and can get from A to B quickly. #stayconnected #whereeveryouare

Flat hierarchies, open feedback and corporate culture

We believe in the skills and abilities of every employee. With us, you don’t climb a career ladder – specialist and leadership skills are equally recognised and promoted. You can contribute and make a difference with us. Exchange, open communication and feedback are part of the corporate culture and actively lived. We achieve our successes together. #bettertogether

Events are in our DNA

Those who work must also be rewarded! We start the year with an annual kickoff, enjoy a relaxed summer party, and round off the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, happenings and get-togethers happen again and again – in the team and with customers. #celebratesuccessestogether #morefuntogether

For the sake of the environment

Thanks to our central locations, our employees can easily travel by public transport. We support the commute of all employees with a half-fare travelcard. Business trips are of course fully covered. #travelandwork

Employee promotion and development

We not only shape the future of our customers, but also offer development opportunities to our employees – individually and tailored to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to have rest, you get 27 days of holiday at isolutions! Are you keen to travel and want even more holidays? No problem! At isolutions you can buy up to 1 month of additional holiday! #chargeyourbatteries

+ 1 week Corporate Social Responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That’s why we give each employee an additional week of holiday for social engagement. #getengaged #socialresponsibility #charity

Talking together

Every Monday we start the week together. Our CEO opens the week, employees inspire with their stories and successes are celebrated together. Breakfast is always provided. #mondayslikethis

Contact

Get in touch for a conversation.

Lucas Badertscher

Business Unit Lead Customer Experience

BSc in Business Informatics