Customer Service Clerk 80–100%

You love direct customer contact, remain friendly even when it gets hectic, and enjoy finding solutions? Then you are right with us.

To strengthen our customer service team, we are looking by arrangement for a communicative and service-oriented personality who competently supports our customers: by phone, in writing and with a keen sense for good solutions.

With us, you are an important contact person in everyday life: You answer questions, handle concerns, coordinate orders and ensure that our customers feel well looked after.

In this versatile role, you are in the thick of things and take on, among other things, the following tasks:

• You advise our customers by telephone in German and French.
• You record incoming orders and handle customer concerns by phone and in writing.
• You take care of cancellations, complaints, credit notes, additional charges and offers.
• You are the first point of contact for telephone enquiries and ensure professional, friendly support.
• You assist with general administrative tasks.
• You work closely with other departments and thus contribute to smooth processes.

You fit well with us if you enjoy communicating with people, work carefully and keep an overview even in lively situations.

Ideally, you bring the following:

• A commercial apprenticeship, for example as a commercial clerk EFZ.
• Several years of professional experience, preferably in telephone customer service.
• Enjoyment of direct customer contact and a pronounced service orientation.
• Confident German language skills, spoken and written.
• Good oral French skills; knowledge of Italian is a plus.
• Good user knowledge of MS365, especially Outlook, Excel and Word.
• An accurate, reliable and independent way of working.
• A positive, communicative personality who remains calm and solution-oriented even in hectic moments.

With us, you can expect an important and responsible role in a lively working environment. You will be part of a team that makes a direct contribution to customer satisfaction every day and works together.

Sounds like a role that suits you? Then we look forward to getting to know you.

Do you have questions about the recruitment process? Then Gabriela Bischoff, HR Business Partner, is happy to help you at +41 62 209 26 26.

Do you have questions about the role? Then Flavia Ammann, Customer Service Team Leader, is happy to help you at +41 62 209 27 52.

Applications by post or email will not be processed for data protection reasons and will be deleted without notification.