Customer Advisor - Heating Specialist

About the job

Do you combine enjoyment of customer contact with technical understanding and digital affinity? Strengthen our customer service with a focus on heating. In this versatile role, you will advise our customers, accompany offer and contract processes, and actively shape modern customer processes.

Customer Advisor - Heating Specialist

Your main tasks

• As the first point of contact in customer service, you independently handle customer enquiries of all kinds.

• You independently manage the energy billing for our customers.

• In the customer billing system and in Excel, you create statistics and evaluations.

• You manage contracts with renewable energy producers in the customer information and billing system.

• Based on the technical specifications of the project managers, you prepare offers and heating contracts.

• You control the entire offer and contract process from dispatch through obtaining signatures and contract attachments to filing, documentation, and status maintenance.

Your profile

• Your foundation is a technical vocational training EFZ with commercial further education or a commercial vocational training EFZ.

• You bring a basic technical understanding.

• You think in processes and enjoy working across departments.

• You are comfortable with IT tools and interested in digitalisation.

• Networked thinking, independent and solution-oriented work, as well as an active contribution to the team, characterise you.

Interested? Become a part of us!

For this interesting and future-oriented task, you will work in a motivated and collegial team. Attractive employment conditions and a modern work infrastructure complete our offer.

We look forward to receiving your complete application with a meaningful CV including photo as well as all work and training certificates via our job platform.

For questions, Mr Kilian Schmid, Head of Human Resources, T 041 618 02 62, will be happy to assist you.