Sales Advisor m/f/x 8h

About the job

Company Description

Job Description

As a Sales Advisor, you are the friendly people who welcome our customers and embody the heart of our brand. 

You will have the opportunity to provide customers with top-level service at every turn. Whether initiating conversations or assisting at the till, in the fitting rooms and throughout the store, you will play a key role in enhancing the shopping experience. Your responsibilities will also include handling deliveries, restocking inventory, and merchandising the latest clothing in the store. 

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you will guide our customers throughout their journey, offering genuine assistance and proactive service to uplift and inspire them. Together, in collaboration with your team, you will create moments that matter. 

Although prior customer service experience and familiarity with fabrics are welcome, they are not mandatory. 

Qualifications

• Customer-oriented; You have a genuine interest in getting to know our customers and providing them with an experience and level of service that meets their expectations.

• Proactive: You use your initiative to offer customers a memorable shopping experience.

• Curious: You seek opportunities to improve daily processes and routines and take proactive measures when necessary.

• You listen and show interest in the ideas and opinions of others.

• You are honest and authentic in your approach.

• You are interested in fashion and trends.

• You are communicative, positive and open-minded.

• You are willing to learn and adapt.

• You are collaborative, inclusive and supportive of others.

• You have very good language skills in French; read/write/spoken.

Additional Information

Full-time/part-time position with an 8-hour contract (Saturday) per week

Benefits

We are committed to supporting our employees with a range of attractive benefits and great development opportunities. As a member of our team, you will enjoy a 25% discount on all brands within the H&M group – in-store and online.

Additionally, every employee participates in the H&M Incentive Programme (HIP), designed to reward your contributions and support your growth within the company.

You can learn more about the HIP programme here.

In Switzerland, employees also benefit from:

• 25 days of annual leave

• External support for personal and professional challenges

• Corporate benefits

• Pension savings plan

• 13th month salary

Inclusion and Diversity 

Within the H&M Group, we are committed to creating and maintaining an inclusive, diverse and equitable working environment across our organisation. Our mixed teams share their knowledge, experiences and ideas. Diversity positively impacts how we tackle challenges and what we perceive as possible. It also positively affects our relationships with colleagues and customers worldwide. That is why all dimensions of diversity are considered in our recruitment process.

Encouraging diversity in all its forms, the H&M Group is committed to employing people with disabilities.

Company Description

COS offers a wardrobe of ready-to-wear and accessories based on exceptional quality and sustainable design. The brand embodies a refined aesthetic that combines luxury, craftsmanship, innovation and inspiring fashion movements.