Customer Consultant

About the job

The telecommunications industry is one of the most dynamic sectors worldwide – and Sunrise is one of the most exciting players within it. As the largest independent telecommunications company in Switzerland, we offer a complete portfolio of mobile, internet, TV, and fixed network services – for private and business customers.

And we are taking it a step further: We are launching a new line of business – "Platinum" – with customer service teams dedicated to our exclusive Platinum clients. For this strategic expansion, we are seeking Customer Consultants who take responsibility and set new standards.

We are growing. Fast. Successfully. Award-winning.

To maintain this pace – and to define new standards with Platinum – we need people with genuine passion, strong customer focus, and high personal responsibility.

Your tasks

· Responsibility for supporting our Platinum clients by telephone.

· Ensuring a first-class customer experience and excellent service quality at every contact.

· Building sustainable customer relationships through individual advice and long-term customer loyalty.

· Competent handling of all customer concerns – from the initial enquiry to successful resolution.

· Comprehensive advice on all Sunrise products, services, and offers with a focus on the needs of our premium clientele.

· Identifying customer needs and creating added value through individual solutions and needs-based sales advice.

· Proactive, empathetic, and solution-oriented communication with the highest standards of quality, efficiency, and customer satisfaction.

· Taking personal responsibility for every customer concern and ensuring seamless support throughout the entire resolution process.

What you bring

· Very good German skills as well as good English skills, both spoken and written.

· Strong customer and service orientation with a passion for excellent customer experience.

· High communication and advisory competence as well as a professional and empathetic manner.

· Ability to quickly recognise customer needs and find individual, sustainable solutions.

· Enjoyment in building long-term customer relationships and sustainably increasing customer satisfaction.

· Confident use of PC applications.

· Structured, solution-oriented, and independent working style – even in demanding customer situations.

· Sales affinity and the ability to offer customers genuine added value through needs-based advice.

Apply now and help shape the future of premium customer service with us!