Patient Care Center Agent
Bern
Key information
- Publication date:10 July 2025
- Workload:100%
- Place of work:Bern
Job summary
VitalAire is a leader in medical technology and home care. Join us for a rewarding opportunity in a supportive work environment.
Tasks
- Provide quality support for patients and medical professionals.
- Manage customer interactions and assist with treatment processes.
- Handle administrative tasks, ensuring compliance and efficient operations.
Skills
- Commercial training with a focus on insurance and 3-5 years in healthcare.
- Strong communication skills in German and French, English a plus.
- Ability to work independently and collaboratively in a team.
Is this helpful?
Who are we?
VitalAire is a leading company in the field of medical technology and home care with the goal of improving the lives of our patients. We care for patients in the areas of out-of-hospital ventilation, sleep apnea, long-term oxygen therapy and monitoring as well as diabetes. Customer proximity and excellent service characterize us. As a company of AIR LIQUIDE, we are a strong partner nationwide for our customers and suppliers.
Your contribution to our vision | Your commitment
As a customer service representative specializing in respiratory therapy as well as supporting our colleagues from diabetes therapy, you are responsible for providing patients and medical professionals with high-quality support.
You play an important role in managing customer interaction by helping our customers with treatment therapy and its processes and ensuring their satisfaction.
We offer a versatile activity in a professional and motivated team with regular working hours and home office. Employee satisfaction and promotion are also very important to us.
If you are a team player, open and resilient personality and feel addressed, we would be pleased to receive your application.
Front Office
- Customer support through direct contact with customers by phone or email
- Email processing: priority tasks and distribution of emails
- Creating orders, offers, data processing in ERP & CRM system
- Support of the sales team for the creation of offers to customers
- Support of the Medical Adviser with various inquiries and offer processing
- Technical support, assistance with therapy and material questions
Back Office
- Processing of prescriptions and orders by creating contracts, delivery notes and invoices
- Processing of offers and orders by converting them into delivery notes and invoices.
- Support of the Medical Adviser in patient care
- Administrative tasks such as data entry, updating patient records and management of tracking systems
- Checking their validity and compliance with applicable regulations
- Collaboration with other team members to ensure efficient record keeping and information coordination
Convincing all around | Your profile
- Commercial training with a focus on the insurance sector
- 3-5 years of professional experience as a medical assistant
- Comprehensive knowledge in respiratory therapy and related products
- Excellent verbal and written communication skills
- Ability to handle complex situations in customer service
- Ability to work independently as well as in a team
- German and French skills, English is an advantage
Our differences make our joint performance.
At VitalAire, we are committed to creating a diverse and inclusive work environment that takes into account the diversity of our employees, our customers, patients, stakeholders, and cultures around the world.
We welcome and consider applications from all qualified applicants regardless of their background. We firmly believe that a diverse organization gives people the opportunity to express their talents both individually and collectively. And that it promotes our innovative ability by living our principles, acting for our success, and creating a committed environment in a changing world.
