Specialist Individual Life DE + IT or FR (m/f/d)

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55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day - and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we continue to develop!

137125 | 80 - 100% | Oerlikon, Zurich | Hybrid

You actively shape the management of life insurance for individual customers - in an environment that promotes innovation, teamwork and high service quality, and where you can apply and further develop your multilingual skills daily.

Are you fascinated by the world of life insurance and want to actively contribute to customers experiencing first-class service? Do you enjoy working in a dynamic environment where collaboration, implementation and customer focus are central?

In this role, you are part of Zurich Switzerland’s Life business unit in the Individual Life, Customer Services IL, Portfolio area. You support the administration and management of life insurance in the individual customer sector and make an important contribution to the further development of our service quality with your solution-oriented approach. You work in an environment that fosters innovation and teamwork and gives you the opportunity to develop your skills and make a real difference.

What to expect

• You independently manage and handle customer enquiries in the life insurance sector, ensuring all concerns are dealt with efficiently and with a customer-oriented approach.
• You analyse and optimise existing processes in portfolio management, contributing to the continuous improvement of service quality.
• You work closely with internal and external stakeholders, ensuring smooth communication and collaboration.
• You support the implementation of projects and initiatives aimed at increasing customer satisfaction and efficiency.
• You ensure compliance with regulatory and quality standards in the life insurance sector.

What distinguishes you

• Completed commercial training or equivalent qualification, ideally with experience in life insurance.
• Strong customer orientation and communication skills to ensure excellent service quality.
• Ability to analyse and optimise processes, combined with a solution-oriented mindset.
• Experience working with various stakeholders and in project implementation.
• Very good language skills in German as well as Italian or French (at least B2 level)

Good to know

Part-time or full-time: 80 - 100%

Work location: Oerlikon, Zurich

Start date: immediately or by arrangement

Travel: none

Hybrid working: up to 40%

All about your application

You can apply directly online in a first step - you only need your CV for this. Further information about the application process can be found here .

We value an efficient and appreciative application process. The Talent Acquisition Team reviews your application personally, without the use of artificial intelligence. From your first personal meeting with the responsible manager, you will always receive individual feedback from us. Because we are convinced: meaningful feedback is based on personal exchange.

We do not work with recruitment agencies for this position. Unsolicited applications will neither be considered nor remunerated.

Do you have any questions? Silke is happy to assist you at +41 44 628 20 59.