System Manager

About the job

System Manager

100%

Thun

What you can achieve

• Responsibility for fulfilling and further developing the agreed Service Level Agreements (SLA) of the assigned systems as well as official internal and external contact point during the usage phase
• Technical and commercial overall responsibility for the assigned systems including performance, cost, resource and risk controlling as well as regular reporting
• Assessment of system status, identification of risks and deviations, and initiation of appropriate measures to ensure the SLA and continuous optimisation of system availability, system performance, operating costs and service quality.
• Creation, calculation and professional representation of offers, service descriptions and project calculations within own area of responsibility
• Management of ILS tasks as well as change service within the framework of configuration management for the assigned systems according to specifications and processes, including representation of the company towards the customer
• Organisation and leadership of system-specific meetings as well as professional representation at customer, partner and internal meetings, combined with coordination of internal specialist departments and external partners to ensure timely and professionally coordinated service delivery
• Regular reporting to the line organisation and the customer on system status, performance indicators, costs, risks, deviations and measures as well as compliance with and implementation of processes according to IMS and customer specifications
• Function as interface between customers, internal specialist departments, suppliers and external partners as well as participation in specialist groups by contributing system-specific requirements and experience

What you bring with you

• Completed technical education with further training in the field of system technology, engineering, business administration or comparable
• Several years of experience in system support, technical service management or a comparable function with system responsibility
• Sound knowledge in technical system management, especially in the areas of system operation, system availability, configuration, changes, risks and performance monitoring, complemented by expertise in configuration management, ILS as well as in process and quality management systems
• Experience in technical and commercial management of services including cost, resource and performance controlling, creation and calculation of offers, service descriptions and project services as well as coordination of interdisciplinary specialist departments and leadership of customers, partners and suppliers within own area of responsibility
• Confident handling of key figures, reports, risks, deviations and escalations as well as ability to derive concrete measures from them
• Strong communication and negotiation skills with internal and external contacts
• High organisational skills as well as independent, structured and solution-oriented working style combined with pronounced sense of responsibility and the ability to assess technical, commercial and operational interests in a balanced way
• Fluent German and good English skills in spoken and written form

Do you not meet all the requirements one hundred percent? Apply anyway. We are always looking for talented and motivated people who want to enrich our team. We place great value on diversity and equal opportunities and our goal is to build a diverse team in which everyone can fully develop their personal strengths. We especially encourage all people, regardless of their gender, who may have concerns about taking a position in a military-related environment, to apply.

About the division

The service offering of the Business Segment focuses on service provision for tracked vehicles, artillery systems and mortars as well as infantry systems of the Swiss Army and international customers.
Within the framework of business cases, the operational readiness of the Swiss Army's systems is primarily ensured with our expertise in the areas of project planning, maintenance and system support.
Whether the customer commissions an extension of use, the new development of solutions for the platforms or the maintenance of systems or subsystems at RUAG, our focus is on cost, quality and meeting deadlines.
With our expertise in order & contract management, integrated logistics and system support, we are available to our customers to deliver the required services.

Your benefits

Salary and benefits

We place great importance on our employees finding a healthy balance between work and private life. Therefore, among other things, we offer flexible working hours and home office options.

We offer you a performance-oriented and market-appropriate salary, 13 monthly salaries as well as generous bonuses and allowances. Together with other benefits, this results in an attractive overall package.

Flexible working

Discounts

At RUAG you benefit from discounts in the areas of mobility and catering. In addition, you benefit from attractive offers on our benefit portal and have fleet discounts with various renowned car brands.

Advancement and training opportunities

It is important to us to promote and develop the potential of our employees. Through training, courses and further education, we support them in continuously expanding their skills to achieve their professional goals.

Leisure offers

Our employees are close to our hearts. That is why we give them a day off on their birthday, offer a diverse sports programme and the possibility to take additional days off with salary deduction in addition to the annual holiday entitlement.

Your contact person

Pujetha Rathakrishnan

Talent Acquisition Specialist

+41 58 488 69 15