Application Operations Engineer

Nidau80-100%

Quickline is one of the leading providers of entertainment and communication in Switzerland. Based on our values of entrepreneurship, customer proximity, and reliability, we want to inspire customers with commitment and innovative spirit and shape the future. In a very competitive, change-intensive market environment, we stand for telecommunications with heart.

Application Operations Engineer

Your area of responsibility and design

• You are the contact point for complex 2nd-level tickets (Jira) concerning our central systems (OSS/BSS) – you analyze, solve, and document
• For deeper problems, you transfer issues to problem or service disruption management
• If our monitoring system reports a disruption, you react quickly, find the cause, and restore everything
• Your knowledge does not belong in a drawer: you share it within the team and keep it well documented
• You work closely with 1st- and 3rd-level support
• When it gets critical, you ensure that all parties involved are informed in time
• Looking for variety? With us, you can also dive into exciting projects and actively participate

What you should bring

• A completed education in computer science or a comparable qualification
• You have completed or are currently attending a higher technical school
• Initial experience in application analysis, reading logs (e.g., with Splunk), and system monitoring (e.g., with Zabbix) is ideal
• You bring basic knowledge in software development – ideally in the .NET environment or with MS SQL Server or other relational databases
• You are curious, want to develop further – but routine tasks do not scare you
• You are willing to perform on-call duty
• Very good German skills and good English skills complete your profile

What we can offer you

• A broad field of activity in a dynamic SME with a refreshing spirit
• The opportunity to take responsibility, help shape, implement independently, and grow from it
• Open, collegial exchange as well as committed colleagues
• Best infrastructure at the beautiful Lake Biel and in close proximity to Biel train station

We want to fill this vacancy without external personnel service providers.