Professional 1st Level Support Vevey 80-100% (m/f/d) Job in Vevey, CH

Every day, we work hard to make small businesses more prosperous. Does that sound ambitious? It really is, and that's why we need you!

We uphold the philosophy that every business should be able to benefit from effective and quality software solutions. That is why bexio is today the leading provider of cloud-based management software for small businesses.

Founded in 2013, bexio is currently expanding rapidly. We currently have 90,000 customers, more than 7,000 fiduciary partners, and over 150 employees.

To continue our growth, we need dynamic collaborators!

Professional 1st Level Support Vevey 80-100% (m/f/d)

What awaits you with us:

• You assist our customers by phone and email for all their requests and questions.
• You independently find solutions and present them to customers.
• If necessary, you will classify requests and follow up with our level 2 support team.
• You collect wishes/suggestions from our customers, actively seek their feedback, and pass it on to our product team.
• Regular participation in meetings, training, and coaching is important and allows you to stay up to date.
• Other tasks complement this activity, such as participating in continuous process optimization and various other projects.

What we expect from you:

• You have completed professional training, preferably in the commercial field, retail, call centers, etc.
• You have 2 to 3 years of professional experience in customer service/support or in a field with direct customer contact.
• You reside in Switzerland.
• French is your mother tongue. You have excellent command of German and English. Knowledge of Italian is an asset.
• You are enthusiastic, motivated, service-oriented, open, and committed.
• You enjoy customer contact, whether by phone or in writing, and you take pleasure in meeting our customers' expectations.

What you can expect from us:

• Fair compensation: you do good work, we pay you a fair salary.
• You are important: employees are the heart of our company. That is why we treat each other with respect and simplicity. We give you the freedom to thrive personally in a positive work environment.
• Team first: a good team is a more effective team. We also regularly organize events for employees to strengthen cohesion.
• Healthy employees: we feel good when you feel good. We encourage a good work-life balance by offering sports and relaxation activities.
• We cover the majority of your pension fund premiums. We also offer an individual program of your choice, tailored to you and your life.
• Our employees benefit from advantageous conditions on mobile phone subscriptions.

Want to know more about us?

We are a young, dynamic company that works as a team to make bexio an even more effective solution! You are in the right place if you want to join us on this project in a start-up atmosphere. Do you love the web and its possibilities? With us, there is room to give free rein to your ideas while developing personally and professionally!

Tempted by the adventure? Send us your application by clicking on the following link. For the sake of the environment, please do not send paper applications – a digital version is sufficient. Thank you :)

We look forward to welcoming you!