Customer Service Representative

About the job

80-100%

Your Area of Responsibility

• Support and advice for our customers in the EMEA region across all three technology areas and various communication channels
• Processing customer enquiries, preparing offers, and handling orders
• Responsibility for complaints and escalation management
• Close cooperation with internal interfaces such as sales, logistics, planning, and PQM
• Support for sales promotion measures, e.g. trade fairs and customer visits
• Active participation in projects
• Ensuring high customer satisfaction

Your Profile

• Customer-oriented team player with completed commercial or technical training or equivalent qualification
• Several years of professional experience in a comparable position
• Strong interest in our products or existing knowledge in similar product ranges, applications, markets, or in the B2B environment
• Understanding of planning and supply chain management is an advantage
• High service orientation, organisational talent as well as strong communication skills and a proactive personality
• Positive attitude, flexibility, and reliability
• Very good German and English skills, both spoken and written, are essential; additional languages are an advantage
• Confident handling of MS Office, ideally also with ERP systems; SAP knowledge is desirable

Why HUBER+SUHNER?

• 40-hour week
• Up to 6 weeks holiday
• Remote work
• Staff restaurant with varied menus at attractive prices
• Contribution to fitness & swimming pool subscriptions
• Generous contribution to the half-fare travelcard
• Supplementary pension scheme and much more...

We look forward to hearing from you!

For further information, please contact:

Raffaela Lehmann
HR Specialist