Rooms Division Manager 100%

About the job

Company Description

Mercure Zurich City

The Mercure Zurich City opened on 1 November 2023 in Zurich Altstetten. It combines modern architecture with elegant flair in a vibrant metropolis. Its 319 rooms in three categories, the fitness and wellness area, modern seminar rooms with the latest technical equipment, as well as the gastronomy with restaurant, bar and club promise a feel-good stay – both for business and private visits.

Job Description

• As a leader, you are present, work actively in the operational day-to-day business and take on manager-on-duty duties on weekends and public holidays
• You lead and develop the employees in Front Office and Reservations both professionally and disciplinarily
• The external companies; Housekeeping, Night Duty and Facility Management are actively managed and accompanied by you
• You ensure compliance with our Accor quality standards and drive their continuous development forward
• Optimisation potentials are identified, analysed and sustainably implemented through targeted measures
• Reports and statistics are analysed, interpreted and translated into concrete recommendations for action by you
• The monitoring and implementation of the rate strategy is carried out in close cooperation with Revenue Management
• You plan and organise regular training sessions and team meetings for the development of your teams
• The creation of economical duty rosters as well as the control of working hours taking into account legal requirements and operational needs are your responsibility
• Together with the Human Resources Manager, you attract new talents for your teams and accompany the entire recruitment process
• You keep personnel, goods and operating costs under constant control and manage them economically

Qualifications

• You have at least three years of leadership experience in a Rooms Division position
• Fluent German and English skills enable you to communicate professionally at all levels
• Sound knowledge in the areas of Front Office, Reservations and revenue-oriented processes distinguish you
• Experience within the Accor group which facilitates your entry into our standards and systems
• Guest orientation, quality awareness and entrepreneurial thinking are among your strengths
• You take responsibility, make decisions with foresight and keep an overview even in demanding situations
• A structured and solution-oriented way of working as well as pronounced organisational skills complete your profile
• As a motivating leader, you know how to inspire teams, develop them and achieve success together

Additional Information

• We support you financially with your daily commute to work
• We take care of cleaning and ironing your suit – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities