Customer Advisor Customer Service 80 - 100% (m/f/d)

About the job

Innovation and Tradition.

Bank Zimmerberg is an independent and traditional universal bank. Firmly anchored in the Zimmerberg region, business relationships are maintained throughout Switzerland. You have the opportunity to contribute as a key performer in a regionally focused universal bank with clear visions and attractive future prospects.

For our Customer Service Team at the modern location Dorfplatz 1 in Horgen, we are looking for a committed, independent and service-oriented personality to join us immediately or by arrangement as

Your tasks:

• You ensure a warm and professional customer experience at the counter as well as by telephone and support our customers with their concerns
• You open and modify customer and product relationships for private and corporate clients
• You handle demanding service and administrative tasks throughout the entire customer lifecycle
• You ensure deputising in payment transactions as well as in VSB approvals with great care and quality orientation, ensuring compliance with regulatory requirements
• You work in the specialist areas of inheritances and cards and support in fraud cases
• You actively help shape the further development of our processes and services
• Depending on interest and suitability, you take on additional specialist or training tasks

Your profile:

• Mandatory completed banking training and experience in direct or telephone customer contact
• Strong service orientation and enjoyment in dealing with internal and external stakeholders
• Independent, structured and precise way of working combined with high initiative and sense of responsibility
• Hands-on mentality and enjoyment in finding pragmatic solutions and actively shaping digital processes
• Confident handling of Microsoft 365; Finnova knowledge is an advantage
• Experience in corporate banking and/or in the area of inheritances is a plus
• Very good German language skills

Ouroffer:

• Committed, supportive team & modern working environment
• Scope for initiative & personal development
• Flexible holiday arrangements including unpaid leave & holiday purchase

In this versatile key position, you are the important hub between the branch, headquarters, internal specialist departments and our customers. You can expect a varied, demanding range of tasks with a lot of personal responsibility and the opportunity to actively shape changes.

BANK ZIMMERBERG AG

Seestrasse 87, 8810 Horgen

www.bankzimmerberg.ch

Sevtap Büchler, HR Manager

+41 44 727 41 84