Customer Service Employee 60% (m/f/d) at TUS
Securiton AG
Hauptsitz Zollikofen
Key information
- Publication date:26 September 2025
- Workload:60%
- Contract type:Unlimited employment
- Place of work:Hauptsitz Zollikofen
Job summary
TUS Telekommunikation und Sicherheit is a modern multi-technology provider. Join a dynamic team committed to protecting people and values across Switzerland.
Tasks
- Create subscription contracts and onboarding documents for new clients.
- Process customer changes, ownership transfers, and cancellations.
- Provide support and advice for customer inquiries and partners.
Skills
- Completed commercial education with a federal certificate (EFZ).
- Strong communication skills in German and Italian (native).
- Proficient in Microsoft Office; Abacus knowledge is a plus.
Is this helpful?
Do you want to work in a dynamic company in the security industry where you protect people and values throughout Switzerland and can make a difference? Do you appreciate the freedom to organize your daily work yourself to successfully complete your tasks?
What you achieve
- Creating subscription contracts and activation documents for new customers
- Processing various changes, ownership transfers, and cancellations for existing customers and distributing the corresponding documents to the involved parties
- Creating delivery documents and configuration files for the end devices
- Billing subscription and one-time fees
- Providing support and advice for inquiries from customers and sales partners
- Performing general secretarial tasks as well as organizing training sessions and meetings
What you bring
- Completed commercial basic education with a federal certificate of competence (EFZ)
- Good knowledge of Microsoft Office, Abacus knowledge is an advantage
- Several years of commercial experience in customer service, ideally in a technical environment
- Very good written and oral communication skills in German and Italian (native language)
- Quick comprehension of complex contexts and technical affinity
- Strong customer and service orientation
- High independence and personal responsibility as well as an upbeat and team-oriented personality
What to expect
- Informal "du" culture across all levels
- Committed team that achieves more together
- Our Leadership Principles as the basis for our collaboration: "We are all leaders"
- Certified "Great-Place-To-Work®" employer
- Very well-developed training and further education offerings
- Flexible working hours, annual working time, and home office possibility
- Individual and comprehensive onboarding program
- Between 25 and 30 days of vacation
- Solid pension fund
- Various special offers (e.g., private shopping at well-known companies, holiday apartments in Switzerland at discounted rates)
