Customer Service Employee 50% (m/f/d)

17 April 2026
50%
Luzern

Job summary

Join Manor, the leading Swiss department store, as a customer service rep! Enjoy a dynamic work environment and be part of a team that values agility and customer connection.

Tasks

Handle customer inquiries and complaints, providing quick solutions.
Ensure comprehensive advice in both offline and online service areas.
Assist with e-shop pickups, returns, and manage orders via tablet.

Skills

Ideally have retail or commercial training and relevant experience.
Strong communication skills and ability to handle high customer volume.
Proficient in IT and fluent in German; knowledge of another language is a plus.

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About the job

Lucerne | Part-time 50% | fixed-term | 01.06.2026 |

Customer Service Employee 50% (m/f/d)

Every visit is something special – and that is exactly what our service is based on. With team spirit, agility, and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our stores and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow!

To strengthen our team in the customer service area, we are looking for a motivated and committed Customer Service Employee 50% (m/f/d) at the Lucerne location, starting 01.06.2026, fixed-term until 31.12.2026.

Your responsibilities
- You take care of customer concerns and complaints and develop quick and confident solutions.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or a commercial field.
- You have experience in a comparable role, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common Office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt enforcement and criminal record extract.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 23 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.