Front Office Agent (m/f/d)

16 April 2026
100%
Zürich

Job summary

Join the vibrant Hotelkomplex Zürich City West with AccorHotels. Experience a dynamic work environment with diverse opportunities.

Tasks

Provide warm check-in and check-out services for international guests.
Manage group arrivals and departures with attention to detail.
Handle guest inquiries and ensure high service standards.

Skills

Hospitality training or equivalent experience preferred.
Excellent communication skills in German and English.
Strong teamwork and customer service orientation.

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About the job

Company Description

The Zurich City West hotel complex combines three hotel brands from AccorHotels – Novotel, ibis, ibis budget – and offers 459 rooms accommodating around 1,000 guests. The 4-star business hotel Novotel Zurich City West has 144 rooms, including five suites. In our restaurant "The Flave" we serve à la carte dishes and menus that combine local influences with Mediterranean elegance. In addition, our guests have access to a bar, five seminar and banquet rooms, two escape rooms, as well as an indoor pool with a fitness room.

To complement our Front Office team, we are looking for a service-oriented, motivated, and cheerful personality for a full-time position (100%) starting May 2026 (m/f/d).

Would you like to become part of our hotel complex and experience the diversity of three different hotel brands? Then we look forward to getting to know you!

What we offer:

Challenging and versatile activities in a young, dynamic team
Entry into one of the largest hotel chains in the world
Attractive bonus system
Personal and professional development opportunities
Training and further education through internal courses
Work clothing including cleaning
Travel discounts within the group
Free employee parking spaces
Health promotion: In-house fitness offer

Job Description

Check-in and check-out as well as warm hospitality for our international guests
Preparation and handling of group arrivals and departures
General concierge duties and answering incoming phone calls
Receiving and solution-oriented handling of guest concerns
Room allocation, departure control, cash management, billing, and other exciting tasks

Qualifications

Training in hospitality or an equivalent qualification is an advantage
Ideally, first professional experience in direct guest contact
Very good German and English skills
High flexibility and commitment
Strong team spirit
Enjoyment in dealing with guests and high service orientation

Additional Information

We are an inclusive company, and our goal is to attract, recruit, and promote diverse talents.